Building a Strong Restaurant Culture with Coaching Insights from Monte Silva

Building a Strong Restaurant Culture with Coaching Insights from Monte Silva ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ [Facebook]( [Instagram]( [Youtube]( [Linkedin]( August 29, 2024 Building a Strong Restaurant Culture with Coaching Insights from Monte Silva Monte Silva, a seasoned restaurant executive coach, shares his journey from starting as a dishwasher to managing multi-million-dollar restaurants, culminating in his transition to coaching. He discusses the critical importance of building scalable systems, developing strong teams, and challenging outdated industry beliefs. Tune in to discover how to create the "perfect box" for your restaurant—a strategy that drives growth and profitability. This episode is a must-listen for anyone looking to break free from traditional practices and achieve sustainable success in the hospitality industry. Welcome to the 'WISKING IT ALL' Podcast – the series where we engage with hospitality professionals and trailblazers who've wagered it all in their pursuits. Join us in exploring their journeys, understanding their motivations, and uncovering the secrets behind their success. Every week, we'll deliver two impactful ideas and one essential insight from our podcast episode, offering perspectives that could fundamentally transform your hospitality business. If you find value in our show, please consider subscribing and leaving a rating on [Spotify](. Your support is vital in helping us grow. Curious about the challenges and lessons I learned while building WISK? Sign up [here]( and join me as I reveal exclusive insights and effective strategies from our successful journey. Your Host, Angelo Esposito THIS WEEK’S EPISODE Meet [Monte Silva]( Monte Silva is a seasoned restaurateur, coach, and thought leader with over 25 years of experience in the hospitality industry. He has held various management roles, including Director of Operations for several high-profile restaurants in Nashville. Known for his expertise in guiding restaurant owners and executives, Monte's coaching focuses on achieving business success while maintaining work-life balance. His approach centers on empowering clients through practical, actionable strategies that address key business areas: People, Processes, Purchases, Product, and Profits. Monte's journey, marked by his rise in the industry and personal challenges, deeply influences his coaching philosophy. Monte Silva, a veteran restaurant executive coach with over 25 years of experience, shares his journey from dishwasher to industry expert. He explores the key components of a successful restaurant business model, the importance of valuing your team, and the impact of setting realistic goals to drive revenue. Monte also introduces his upcoming book, "Shift Happens," which challenges outdated industry beliefs. This episode is perfect for restaurateurs looking to implement innovative systems and drive consistent growth.  Key Insights You Can't-Miss: - Prioritizing goals and setting attainable targets are crucial for operating a restaurant within budget constraints. - Restaurants can be profitable by focusing on driving sales, enhancing guest experience, and building a bigger pie rather than engaging in a race to the bottom. - Proactive hiring, staff training, and creating a low-turnover culture are essential for building a great team. - Continual investment and proactive decision-making are as important in the restaurant industry as they are in software companies. - Creating a perfect box in the hospitality industry involves phenomenal service, a great product, a strong brand, sales growth, profitability, and a great culture. [Watch the full episode]( 2 IDEAS FROM THE PODCAST Idea #1  Building the Perfect Box with Systems and People Monte Silva emphasizes the importance of creating a "perfect box" in restaurant operations. This concept involves integrating strong systems, great products, a solid brand, and a positive culture to drive success. His experience underscores that by focusing on scalable systems and people development, restaurants can achieve sustainable growth and profitability.  Key Action Items: - Implement Scalable Systems: Ensure your restaurant's operations can scale by developing standardized procedures that can be replicated across multiple locations. - Focus on People Development: Invest in training programs that help employees grow from entry-level positions to management roles, ensuring a strong internal talent pipeline. - Create a Strong Brand: Build a brand that resonates with your target audience and is reflected in every aspect of your restaurant, from the menu to the customer experience. - Cultivate a Positive Culture: Establish a workplace environment that attracts top talent and reduces turnover, positioning your restaurant as an employer of choice. - Monitor Key Performance Indicators (KPIs): Regularly review sales, guest reviews, and employee satisfaction to ensure that your systems and people are driving the desired outcomes. Idea #2 Transforming the Employee Experience to Improve Retention and Performance Monte Silva discusses the outdated belief that paying employees less is the only way to maintain profitability. He advocates for a shift in mindset where employees are viewed as assets rather than liabilities. By investing in employees, providing proper compensation, and creating a positive work culture, restaurants can reduce turnover, improve performance, and ultimately increase profitability.  Key Action Items: - Fair Compensation: Ensure that all employees are paid a fair wage that allows them to cover their living expenses, reducing turnover and fostering loyalty. - Create a Positive Work Culture: Develop a work environment that values employees' contributions, encourages open communication, and supports their professional growth. - Implement Flexible Scheduling: Offer flexible scheduling options that cater to employees' needs, helping to improve work-life balance and job satisfaction. - Continuous Training and Development: Provide ongoing training and development opportunities to help employees advance in their careers, making them feel valued and invested in the business. - Regular Employee Feedback: Establish a system for regular employee feedback and check-ins, allowing management to address concerns, recognize achievements, and make improvements that benefit both staff and the business. [Listen on Spotify]( [Listen on Apple Podcast]( 1 KEY LEARNING ❝ You've got to create this perfect box that has phenomenal service and hospitality, a great product, a strong brand, sales growth, profitability, and a great culture that's going to make you become an employer of choice. [❞]( Monte highlights the holistic approach needed for a restaurant's success. Focusing on these key elements ensures that businesses achieve profitability while also creating a desirable workplace that attracts and retains top talent. The "perfect box" serves as a metaphor for a well-rounded business model where each component supports the other, leading to sustainable growth. The emphasis on culture is particularly important, as it underscores the idea that profitability and a strong brand are not just about the bottom line—they also depend on fostering a positive, inclusive environment. This approach helps build a resilient organization that can thrive even in challenging market conditions, making the restaurant an employer of choice in a competitive industry.  [Listen & Subscribe]( P.S. Love our podcast? Share your feedback and recommend our podcast to other restaurateurs who might appreciate a sprinkle of our episodes! #WiskingItAllPodcast [Facebook]( [Instagram]( [Youtube]( [Linkedin]( [TikTok]( Sent to: {EMAIL} [Unsubscribe]( © 2024 Wisking It All... by WISK.ai WISK.ai, 488 Wellington St W , Suite 304, , Toronto, ON M5V 1E3, Canada