Jennifer Ryan on Building Trust and Flexibility in the Hospitality Industry with Croux

Jennifer Ryan on Building Trust and Flexibility in the Hospitality Industry with Croux ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ [Facebook]( [Instagram]( [Youtube]( [Linkedin]( June 20, 2024 Jennifer Ryan on Building Trust and Flexibility in the Hospitality Industry with Croux Jennifer Ryan, Co-founder of Croux and Founder of Blueroot, discusses her transition from finance to technology in the hospitality industry, emphasizing the importance of customer feedback and adaptive business strategies. This episode dives deep into Croux, a platform prioritizing both business needs and worker rights, making significant strides in connecting trusted talent with businesses, fostering flexibility and empowerment. For insights into innovating in hospitality and tech, this episode is a must-listen. Welcome to the 'WISKING IT ALL' Podcast – the series where we engage with hospitality professionals and trailblazers who've wagered it all in their pursuits. Join us in exploring their journeys, understanding their motivations, and uncovering the secrets behind their success. Every week, we'll deliver two impactful ideas and one essential insight from our podcast episode, offering perspectives that could fundamentally transform your hospitality business. If you find value in our show, please consider subscribing and leaving a rating on [Spotify](. Your support is vital in helping us grow. Curious about the challenges and lessons I learned while building WISK? Sign up [here]( and join me as I reveal exclusive insights and effective strategies from our successful journey. Your Host, Angelo Esposito THIS WEEK’S EPISODE Meet [Jennifer Ryan](. Jennifer Ryan, a serial entrepreneur, empowers communities nationwide. From California to Wisconsin, she builds businesses (Croux) and healthy food options (Blueroot) while fostering flexible work opportunities. Her 10+ years in finance, real estate, and tech fuel her collaborative spirit, emphasizing strong teams and flawless execution. In this episode, Jennifer Ryan, Co-founder of Croux and Founder of Blueroot, walks us through the pivotal decisions that shape her businesses. She explains the critical importance of customer feedback and how she adapts business models for greater impact. From finance to the front lines of tech and hospitality, Jennifer shares her rich journey and offers invaluable insights into transforming challenges into successful entrepreneurial stories. Key Insights You Can't-Miss: - Jennifer emphasizes the importance of truly listening to consumers and community feedback. This lesson is applicable not just to food establishments but to all customer-facing businesses. - To stay relevant and meet consumer demands, Jennifer shares how she pivots strategies, like simplifying the menu and letting go of underperforming staff. These changes sharpen the focus on specific demographics, leading to significant growth – like the 15% sales increase after introducing a vegan burger! - Understanding the challenges of low wages in the hospitality industry, Jennifer highlights non-monetary ways to show value to employees. Paid time off, flexible schedules, and transportation credits go a long way in boosting morale and loyalty. - Croux’s mission to economically empower communities by connecting hospitality professionals with flexible job opportunities is reshaping local economies. The app’s innovative approach to shift management and performance-based trust scores ensures a reliable and impactful workforce for businesses. [Watch the full episode on Youtube]( 2 IDEAS FROM THE PODCAST Idea #1 Customer-Centric Approach and Strategic Adaptation Jennifer emphasizes the crucial role of customer feedback in driving growth and success. Actively listening to what your customers want and need allows you to strategically adapt your business offerings and approach to stay relevant and competitive. This applies not only to products and services but also to pricing, marketing, and the overall customer experience. Key Action Items: - Implement Feedback Systems: Set up ways to gather customer feedback consistently. Utilize online surveys, comment cards, social media interactions, or even informal conversations to get insights. - Analyze & Identify Trends: Don't just collect data, analyze it! Look for patterns and areas where customer satisfaction is low. Identify opportunities for improvement based on their feedback. - Adapt Strategies & Offerings: Be willing to adjust your business approach based on customer needs. This might involve simplifying menus, introducing new options, revising pricing structures, or enhancing service standards. - Track & Measure Results: Once you implement changes, track the impact on customer satisfaction and business performance. This will help you gauge the effectiveness of your adaptations. - Communicate with Customers: Show your customers you value their feedback. Respond to reviews, acknowledge suggestions, and let them know how their input is shaping your business. Idea #2 Empowering Your Team Through Value and Technology Jennifer stresses the importance of creating a work environment that goes beyond just pay to attract and retain talent. Focusing on employee well-being and leveraging technology for efficiency empowers your team and fosters loyalty. Key Action Items: - Offer Value-Driven Perks: Explore non-monetary benefits that enhance employee morale. Consider flexible schedules, paid time off, transportation assistance, or development opportunities. - Promote Open Communication: Cultivate a culture where employees feel comfortable sharing feedback and ideas. Hold regular team meetings, implement anonymous suggestion boxes, or create open communication channels. - Invest in Training & Development: Provide opportunities for your team to grow their skills and knowledge. Offer training programs or support professional development activities. - Embrace Tech Solutions: Look into technology platforms that simplify tasks, streamline workflows, and improve communication. Consider platforms like Croux for flexible staffing solutions. - Recognize & Reward Contributions: Acknowledge and celebrate your team's hard work and accomplishments. Implement employee recognition programs or offer bonuses based on performance. [Listen on Spotify]( [Listen on Apple Podcast]( 1 KEY LEARNING ❝ If you're aligned in what you're trying to do, and if your goals aren't aligned, it's kind of a square peg, round hole. And if it's hard now, it probably will only get harder because you're just not really seeing eye to eye when it comes to the most important stuff. [❞]( Jennifer's experience underscores that for a business partnership to thrive, both parties need to have congruent objectives. Misaligned goals can lead to ongoing friction and challenges, making it difficult to achieve long-term success. This insight is crucial for entrepreneurs and business owners as they navigate partnerships and collaborations in their ventures. [Listen & Subscribe]( P.S. Love our podcast? Share your feedback and recommend our podcast to other restaurateurs who might appreciate a sprinkle of our episodes! #WiskingItAllPodcast [Facebook]( [Instagram]( [Youtube]( [Linkedin]( [TikTok]( Sent to: {EMAIL} [Unsubscribe]( © 2024 Wisking It All... by WISK.ai WISK.ai, 488 Wellington St W , Suite 304, , Toronto, ON M5V 1E3, Canada