How Checkmate is Simplifying Restaurant Operations with Real-Time Alerts and Dashboards

How Checkmate is Simplifying Restaurant Operations with Real-Time Alerts and Dashboards ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ [Facebook]( [Instagram]( [Youtube]( [Linkedin]( June 13, 2024 How Checkmate is Simplifying Restaurant Operations with Real-Time Alerts and Dashboards Vishal Agarwal delved into their game-changing real-time dashboard for restaurant metrics, the future of restaurant tech, and menu optimization with Desart Digital Source of Truth. This episode explores challenges like managing multiple tasks and devices in restaurants and stresses the importance of hands-on problem-solving. Vishal's insights on resilience and hard work are invaluable. This episode explores challenges like managing multiple tasks and devices in restaurants and stresses the importance of hands-on problem-solving. Vishal's insights on resilience and hard work are invaluable. Be sure to catch Vishal's expert insights on the har work, resilience, and consistencey neeeded to thrive in the fast-paced restaurant tech industry. Welcome to the 'WISKING IT ALL' Podcast – the series where we engage with hospitality professionals and trailblazers who've wagered it all in their pursuits. Join us in exploring their journeys, understanding their motivations, and uncovering the secrets behind their success. Every week, we'll deliver two impactful ideas and one essential insight from our podcast episode, offering perspectives that could fundamentally transform your hospitality business. If you find value in our show, please consider subscribing and leaving a rating on [Spotify](. Your support is vital in helping us grow. Curious about the challenges and lessons I learned while building WISK? Sign up [here]( and join me as I reveal exclusive insights and effective strategies from our successful journey. Your Host, Angelo Esposito THIS WEEK’S EPISODE Meet [Vishal Agarwal](. Vishal is the Founder & CEO of Checkmate, a leading restaurant delivery tech company. He has an MBA from India and previously worked at Citigroup and Choxi, where he drove significant growth. Vishal's innovative solutions now serve major brands like Arby's and Wendy's, transforming digital ordering in the restaurant industry. His journey from a San Francisco airport epiphany to leading Checkmate showcases his commitment to revolutionizing restaurant technology. In this episode, we have a riveting conversation with Vishal Agarwal, the innovative Founder and CEO of Checkmate. Tune in as Vishal explores cutting-edge advancements in restaurant technology, like real-time dashboards, A/B testing for menu optimization, and the new Desart Digital Source of Truth. He discusses the resilience and dedication needed in entrepreneurship and examines the future of the restaurant industry, from remote work trends to tech provider consolidation. Vishal also shares Checkmate's journey from aiding small businesses to partnering with major brands like Wendy's and Five Guys, highlighting the importance of practical solutions. Key Insights You Can't-Miss: - Hear about the incredible dashboard system that shows injection rates, uptime, downtime, and customer satisfaction metrics in real time. It’s a must-know for any restaurant operator! - Discover how Vishal’s team is bringing A/B testing to restaurant menus with their new solution, Desart Digital Source of Truth, aimed at tailoring the perfect dining experience. - Vishal’s take on remote work will have you rethinking traditional office setups. Hiring the best talent worldwide? We’re in! Get inspired by how It’s a Checkmate grew from helping small businesses to partnering with national brands like Wendy’s and Five Guys. - Both Vishal and Angelo dive deep into the importance of being present and hands-on to truly understand and solve customer problems. Real solutions for real issues—what a concept! Fun Fact: Did you know Vishal originally stumbled upon the idea for It's a Checkmate while trying to create a mobile app for splitting checks at restaurants? Talk about serendipity! 💡 [Watch the full episode on Youtube]( 2 IDEAS FROM THE PODCAST Idea #1 Importance of Direct Customer Feedback and Iterative Development Vishal Agarwal emphasizes the critical role of direct customer feedback and being hands-on in the restaurant environment to understand real-world problems. He highlights that successful product development often involves iterative processes where initial ideas are tested, and real customer feedback is incorporated to refine the solution. Key Action Items: - Engage Directly with Customers: Regularly visit customer sites to understand their pain points firsthand and gather actionable feedback. - Iterative Testing: Implement a process of iterative testing and development, allowing for continuous improvement based on real-world usage. - Flexible Problem Solving: Be open to pivoting the business model or solution based on the feedback and identified needs of the customers. - Hands-On Implementation: Ensure that initial implementations and testing are done in live environments to better understand operational challenges and opportunities for improvement. - Customer-Centric Development: Focus on building solutions that directly address customer needs rather than what seems like a cool or innovative idea without practical application. Idea #2 Providing Comprehensive, Customized Digital Solutions for Restaurants Vishal discusses how Checkmate Inc. aims to help restaurants manage and optimize their digital presence by integrating multiple digital ordering platforms and POS systems. The company focuses on offering a seamless, unified solution that enhances operational efficiency and improves customer satisfaction. Key Action Items: - Integrated Solutions: Develop and maintain integrations with a wide range of POS systems and digital ordering platforms to offer a comprehensive solution. - Customized Services: Provide highly customized services tailored to the specific needs and workflows of each restaurant client. - Real-Time Monitoring: Implement real-time dashboards and alert systems to help restaurants manage their digital operations more effectively. - Menu Optimization: Offer services to optimize digital menus, including A/B testing different versions to determine the most effective configurations. - Free Trials and Pilots: Encourage potential clients to try the solution with a risk-free pilot to demonstrate its value and effectiveness before committing to a full-scale deployment. [Listen on Spotify]( [Listen on Apple Podcast]( 1 KEY LEARNING ❝ Let's talk to customers. Let's not be nerds sitting behind computers solving problems that don't exist. Really talk to customers, because what you think is a cool idea may be very different from what is a relevant idea. [❞]( Vishal Agarwal emphasizes the importance of direct customer engagement in product development. Creating solutions based solely on internal assumptions often leads to irrelevant products. He highlights that true innovation comes from actively listening to customers and observing their real-world challenges. This customer-centric approach ensures that technology genuinely solves real problems and meets actual needs. [Listen & Subscribe]( P.S. Love our podcast? Share your feedback and recommend our podcast to other restaurateurs who might appreciate a sprinkle of our episodes! #WiskingItAllPodcast [Facebook]( [Instagram]( [Youtube]( [Linkedin]( [TikTok]( Sent to: {EMAIL} [Unsubscribe]( © 2024 Wisking It All... by WISK.ai WISK.ai, 488 Wellington St W , Suite 304, , Toronto, ON M5V 1E3, Canada