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Weekly News
10.30.20
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How to Get in Your Customers' Heads for Invaluable Research
When the Sierra Club of Colorado needed to raise awareness and raise money to support its efforts, the grassroots organization used voice-of-customer research to get inside the heads of its members. (And it worked beyond expectations.) [Read more](
By Clare McDermott [High-Level Strategy]
Some more of this week's best stuff:
- [How to Get Big Results From Small Content Marketing Teams]( Ann Gynn]( [Editorial Process and Teams]
- [Audience Research Led to Tattoo-Worthy Content Marketing]( Daisy Quaker [High-Level Strategy]
- [Charter a Content Council to Knock Down Silos]( Andi Robinson [Editorial Process and Teams]
- [Benchmarks and Outliers, Endings and Beginnings [The Weekly Wrap]]( Content Marketing Institute Team [Trends and Research]
Join Our Weekly Wrap News Crew
Have you come across an exciting content idea, unique example, or puzzling trend this week? Help us share it with your fellow Content Marketing Institute readers by completing [this form](. If we include your submission in an upcoming Weekly Wrap, weâll credit you as the source of the inspiration.
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A Note From Robert Rose
The âRightâ Time for Content Strategy
Itâs easy to think now isnât the time to stop and build a new strategy.
I see this often with my clients. One marketing leader at a mid-sized consulting firm recently told me sheâs had to hold off on her plans to launch a new content team in support of a rebranding. The new team was supposed to support a new purpose-driven mission and help scale the thought leadership content the firm creates for its website.
My client shared that sheâd put the content team strategy on hold because the rebranding strategy was in a âsuspended state.â In other words, she thought the brand strategy should be set before they started the content team strategy. Because one was stalled, the other couldnât begin.
âWeâre waiting for things to settle down,â she said.
Itâs easy to convince ourselves that change should happen only after a storm blows over. Itâs tempting to wait for an imagined future, where things have calmed down and clarity has emerged.
The thing is, the perfect time never arrives. There will always be new storms looming on the horizon.
The rationale my consulting firm client gave was that they wonât know what kind of content to create until they figure out the brandâs new purpose.
What they didnât realize is that they could â and should â get to work on a content strategy anyway.
Iâve realized that 80%-90% of content strategy has nothing to do with creating content. Content strategy is about how to create content at scale, manage it efficiently, activate it effectively, and measure it completely. The actual contents of the content can come later.
Most businesses are insanely creative when it comes to figuring out ways to say what they want to say (that their audience is also interested in hearing). Their biggest challenge is figuring out how to consistently and effectively say it over time.
Thatâs where the storm comes in. The difficulty in navigating storms isnât about deciding what to say â itâs about how to get the message out. Too often, marketers picture themselves on a boat in the middle of a storm, shouting into the wind. They rationalize that no one will hear the message, so they should wait for calmer seas.
In some ways, content marketers will always be shouting into a storm. But sorting out the size of the boat, the configuration of the crew, the best communication channels to use, the technology to deploy, and how youâll scale it all means you wonât have to worry so much about storms. Content strategy will help you avoid some of the storms that head your way. And, for those you canât avoid, it can give you a better chance of getting heard as theyâre hitting.
You might find this all means you wonât have to shout so much.
Itâs your story. Tell it well.
Robert Rose
Chief Strategy Advisor
Content Marketing Institute
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