TODAY @ 2pm ET: Your Work from Home Contact Center: Getting the Foundation Right

Having trouble viewing this email? [View online](. Your Work from Home Contact Center: Getting the Foundation Right Wednesday, May 6, 2020 - 2:00pm ET | 11:00am PT [REGISTER!]( All contact centers have rushed to find ways to move agents to work from home. Many have all or most of their agents now working remotely. Some are still looking for answers to get their agents home. However, most contact centers had no experience with remote agents prior to the COVID-19 outbreak and the “new normal” is feeling far from normal. In this webinar, we’ll look at building a solid foundation for a work at home contact center model, from technology needs to environment specifics. You will learn some best practices to keep your agents safe and productive and build agility in operations to meet customer needs. Hear from Thomas Laird, CEO of Expivia on how their company has made a successful transition to work at home and is remaining flexible to respond to the changing business and economic conditions. What Attendees will learn: - Building a foundation for a work at home contact center model - Best practices to keep agents safe and productive - Build agility in operations to meet customer needs - Success story on transitioning to work from home workforce from Expivia Who should attend: - VP's of either a Contact Center/ Call Center - VP of Workforce or Customer Service - Director of a Contact/ Call Center - Director of Customer Service/ Consumers - Director Workforce Management - Manager of a Contact/ Call Center - Manager of Customer Service/ Consumers - Manager Workforce Management PresenterS: Bill Yackey Sr. Product Marketing Manager, NICE inContact [BIO]( Laura Bassett Senior Director for Product Marketing, NICE inContact [BIO]( Thomas Laird Founder and CEO, Expivia Interaction Group [BIO]( MODERATOR: Maurice Nagle Web Editor, TMC [BIO]( Sponsored by: This email was distributed by: Technology Marketing Corporation, 2 Trap Falls Road, Suite 106, Shelton, Connecticut 06484. As a valued reader or attendee of TMC's publications and events, you will occasionally receive carefully-screened offers and free product information via email. If you no longer wish to receive this type of email, please go to to adjust your preferences.