6 Undervalued Call Center Metrics (+3 That Are Misleading)

Daily Tech Insider: Weekend Wrap-Up DAILY TECH INSIDER Weekend Wrap-Up   CATCH UP ON THE BEST TECH NEWS AND TRAINING REVIEWS FROM THIS WEEK   Brought to you by: [TechnologyAdvice]( [Best Business Intelligence Software 2024](Business intelligence (BI) software is any application that collects and processes large amounts of unstructured data from internal and external systems and prepares data for analysis. [Read More](   [6 Undervalued Call Center Metrics (+3 That Are Misleading)]( Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit.   [How to Make a Call Center Knowledge Base Reps Actually Use]( A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.   [High Call Center Queuing Times? 5 Causes With Easy Fixes]( Discover the best ways to get call center queuing times under control without telling agents to work harder.   [Boost Your Business With This Bundle: Office, Project, Visio and Windows 11 Pro at $72]( Transform your workflow with professional software that makes it easy to increase efficiency by providing the kind of tools that are a joy to work with. Now at $71.94 through October 27. TechRepublic Premium [Hiring Kit: Technical Project Manager]( Improve your recruitment process with our in-depth 13-page document. This is available for download at just $9. [Read More](   [7 Security and Compliance Tips From ISC2 Security Congress]( An IT and security compliance analyst distilled seven ways to forge effective synergies between IT and broader business goals.   [Excel in Your Job with Database Expertise]( The essential database course bundle for professionals looking to advance their skills has over 22 hours of instruction and is on sale for just $24.99.   [Zscaler Report: Mobile, IoT, and OT Cyber Threats Surge in 2024]( A new report reveals a 2024 surge in mobile, IoT, and OT cyberattacks, highlighting key trends and the need for zero-trust security.   [AI Medical Advice Risks: 22% Harm Rate with Copilot Use]( Study reveals alarming risks of AI medical advice from Copilot and highlights the urgent need for professional guidance in healthcare. More Than a Newsletter   Was this email forwarded to you? [Sign up here](. Related Publications [Project Management Insider]( Connect With Us [X]( | [LinkedIn]( | [Facebook]( About Daily Tech Insider: Stay up to date on the latest in technology with Daily Tech Insider. We bring you news on industry-leading companies, products, and people, as well as highlighted articles, downloads, and top resources. You’ll receive primers on hot tech topics that will help you stay ahead of the game. Delivered Weekdays. [Sign up today]( Visit the [Subscription Center]( to get other free newsletters, manage your account settings or to be removed from TechRepublic communications. [Unsubscribe]( | [FAQ]( | [Terms of Use]( | [Privacy Policy]( © 2024 TechnologyAdvice, LLC. All rights reserved. This is a marketing email from TechnologyAdvice, 3343 Perimeter Hill Dr., Suite 100, Nashville, TN 37211, USA. Please do not reply to this message. To contact us, please click [here.]( [TechRepublic]( TechRepublic is a TechnologyAdvice business.