Shake up employee relations to embrace new work trends

Trust and verify to build a culture of excellence | practice | Shake up employee relations to embrace new work trends Created for {EMAIL} | [{NAME}]( at [{NAME}]( [For more relevant content - Update Your Profile]( | [Web Version]( September 11, 2023 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [Twitter]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [SHARE](  [] Leading the Way [] [Trust and verify to build a culture of excellence]( [Trust and verify to build a culture of excellence]( (Best View Stock/Getty Images) A habit of double-checking your work and that of your direct reports can create a culture of excellence that builds trust in the quality of your company's goods and services, writes Bent Philipson, the founder of Philosophy Care. "Double-checking helps clarify expectations, align objectives, and prevent misunderstandings, leading to improved teamwork and synergy," Philipson notes. Full Story: [Chief Executive]( (9/8) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Put it into practice: "[The habit of double-checking]( is a cornerstone of exceptional leadership," writes Philipson. When your staff knows that excellence is expected of them, they're more likely to rise to that higher bar which "fosters stronger relationships with colleagues, clients and stakeholders," Philipson concludes.   [] SmartBrief on Leadership [] [Shake up employee relations to embrace new work trends]( [Shake up employee relations to embrace new work trends]( (Teera Konakan/Getty Images) To support evolving working trends, business leaders should provide customizable work-life balance options and embrace the potential for nonlinear career paths, Leigh Ober, the chief people officer at Omnicom Precision Marketing Group, writes. Leaders can "prioritize learning and attitude over aptitude" and "empower employees to reach beyond their perceived limits," Ober explains. Full Story: [SmartBrief/Leadership]( (9/8) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Put it into practice: Offering wellness coaches, [conducting one-on-one meetings while walking]( and developing benefit options that meet workers' specific needs help improve work-life balance. Letting employees experience other roles temporarily, making time for them to take on interesting projects and creating a portfolio of upskilling classes keep them more engaged with the company, Ober says. [] Smarter Communication [] [Support hybrid work with thoughtful, equitable comms]( As hybrid work becomes more prevalent -- and may be the best option when employees don't want to return to the office full time -- business leaders must equalize communications among remote and on-site staff to keep all employees informed, in touch, engaged and productive, writes Samantha Bufton, chief operating officer and president of Poppulo. "Mass emails and boardroom meetings don't cut it," so think about all employees, discover their preferred communication methods and plan to update strategies as needed, Bufton says. Full Story: [Fast Company (tiered subscription model)]( (9/6) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Put it into practice: Ensure communications equity so on-site workers aren't favored over remote workers, and [make all employees feel like part of the team](, Bufton advises. Opt for customized rather than one-size-fits-all communications, make clear the rules for using flexible working spaces and add on-site/remote/hybrid identifiers into employee databases. Free eBooks and Resources Free eBooks and resources brought to you by our sponsors - [AI Terms Cheat Sheet]( - [Getting Started with Apache Hadoop]( - [12 Ways to Approach the Cybersecurity Skills Gap Challenge in 2023]( - [Data Center Acronyms Cheat Sheet]( - [6 Worthless Security Tactics That Won't Go Away]( [] Smarter Strategy [] - [When leaders fail to measure strategic outcomes]( Harvard Business Review (tiered subscription model) (9/4) [] - [Bring structure and planning into the strategy process]( CFO (9/5) [] - [Consider needs of staff and the company when going lean]( Forbes (tiered subscription model) (9/3) [] In Their Own Words [] [Why leaders must engage both their head and their heart]( Modern leaders must be able to draw on both their head and their heart knowing when to be courageous and empathetic and when to be curious and wise, writes leadership expert Kirstin Ferguson, author of "Head & Heart: The Art of Modern Leadership." "Modern leaders draw on qualities and leadership skills we already have, often in abundance, and which we can develop even further as we become conscious of the impact we have on others," Ferguson writes. Full Story: [Next Big Idea Club Magazine]( (9/6) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Daily Diversion [] [Dogs respond to "doggy talk"]( Dogs respond to "doggy talk" (Auscape/Getty Images) Infants seem to respond more strongly to high-pitched "baby talk" than to a regular tone of voice, and a study in Nature Communications Biology suggests that dogs do, too. Researchers at the Research Center for Natural Sciences in Budapest observed the brains of family dogs awake in functional MRI machines as strangers spoke to them, and found higher levels of activity in certain brain regions in response to high-pitched and to female voices than to regular speech. Full Story: [National Public Radio (audio player required)]( (9/7) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Most Read by CEOs The most-clicked stories of the past week by SmartBrief on Leadership readers [] - [Use these pro athlete strategies to handle pressure]( HuffPost [] - [Be flexible to get employees excited about the office]( Liz Kislik Associates [] - [How a new perspective can transform an old mindset]( Gregg Vanourek [] - [Spot leadership "deepfakes" with these tips]( SmartBrief/Leadership [] - [Need a short cut to make work easier? Don't do this]( United Press International [] SmartBreak: Question of the Day [] Of the many firsts in computing history, which of the four listed here did computer scientist Grace Hopper have a part in? [Vote]( [Brought Cray supercomputer online]( [Vote]( [Helped to launch Sputnik]( [Vote]( [Invented punch cards]( [Vote]( [Noted first bug in computing]( [] Editor's Note [] [Hear from experts about AI's impact on marketing]( [Hear from experts about AI's impact on marketing]( AI offers myriad opportunities in the marketing industry, but coming up with an AI strategy can generate more questions than answers. SmartBrief will bring together AI experts from a range of industries at its inaugural [AI Impact Summit]( on Sept. 27 and 28 to offer attendees the knowledge, context and inspiration they need to navigate the complexities of AI. [Read more about AI's impact on the marketing industry]( and [register for AI Impact today](. [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] About The Editor [] Candace Chellew Candace Chellew Chellew [Author Kirstin Ferguson reminds us](, "Every moment offers the opportunity to lead with impact." This means that our leadership can impact others far beyond what we realize. We all have leaders we fondly remember because they took the time to listen to us and provide guidance. We also remember the leaders who hindered or undermined us. This is an invitation to lead with intention and acknowledge how our leadership of those around us may be remembered. Will we be the leader who is talked about in glowing terms, or will we be seen as someone who stood in the way of growth? If this newsletter helps you, please tell your colleagues, friends or anyone who can benefit. Forward them this email, or [send this link](. What topics do you see in your daily work that I should know about? Do you have praise? Criticism? [Drop me a note](mailto:candace.chellew@futurenet.com). And remember to send me photos of your pets, your office and where you spend your time off. 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