Don't assume the worst in others

This pandemic has us on edge, so be more mindful | Don't assume the worst in others | How to change your business to match pandemic realities Created for {EMAIL} | [Web Version]( July 8, 2020 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [Twitter]( [SmartBrief on Leadership]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [SHARE]( ADVERTISEMENT Leading Edge [] [This pandemic has us on edge, so be more mindful]( Ease the stress and anxiety of this pandemic by examining your feelings and acting only after pausing to ground yourself, writes Liz Kislik. "[Y]ou'll feel more tolerant and patient, so you can hear out the various players, ask incisive questions, and gather more data to bring to the table so you can see what's going on," she writes. Full Story: [Liz Kislik Associates]( (7/7) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Don't assume the worst in others]( Leaders need to be patient, open-minded and specific when trying to resolve conflict or change an employee's behavior, writes Marlene Chism. She offers three actions to take, including exploring your assumptions and owning your role in the problem. Full Story: [SmartBrief/Leadership]( (7/7) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Join a Network of Seasoned Leaders Disruption is the new normal, which is why it's more important than ever to have the support of a community that knows what it's like to be a senior leader in today's changing business landscape. [Discover more about the Kellogg Executive MBA Program >]( ADVERTISEMENT: [] Strategic Management [] [How to change your business to match pandemic realities]( Businesses looking to adjust to pandemic-created conditions should ensure they're choosing actions that align with strengths and capabilities, writes Mauro Guillen. Such changes must eventually lead to profit and should embrace concepts such as "shorter value chains, remote work, social distancing, consumer introspection, and enhanced technology use," he writes. Full Story: [Harvard Business Review online (tiered subscription model)]( (7/7) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Author: McDonald's must do more for Black communities]( McDonald's has a complicated relationship with Black communities, says Georgetown University professor and author Marcia Chatelain, who notes that the company provides many jobs but not sustainable wages. "Once you say, Black Lives Matter, the next question is, how will you show that in your practices?" Chatelain says. Full Story: [Forbes]( (7/7) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Smarter Communication [] [Listen more and talk less during performance reviews]( Midyear conversations are more productive when employees are prepared to talk about goals and when leaders are ready with insightful questions that spur ideas for improvement, writes Kevin Eikenberry. "Both parties should leave this conversation knowing what they can do to sustain and improve performance in pursuit of your goals," he writes. Full Story: [Leadership & Learning with Kevin Eikenberry]( (7/6) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Featured Content Sponsored content from 1440 Media of being told how to think? Meet 1440]( out 1440 – The fastest way to an impartial point-of-view. The team at 1440 scours over 100+ sources so you don't have to. Culture, science, sports, politics, business and everything in between - in a 5-minute read each morning, 100% free. [Sign up now!]( [] Customers First A weekly look at serving customers better [] [Face-mask usage can uncover customer insights]( Segmenting customers by whether they wear face masks can help you identify how to tailor messaging and services, say Colin Shaw and Emory University professor Ryan Hamilton in this podcast. They identify five such segments. Full Story: [Beyond Philosophy]( (7/4) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] In Their Own Words [] [When life is unfair, learn and move on]( HomeServe HR leader Kate Keyworth was taught as a child to learn from bad experiences rather than dwell on them. She uses that advice to hire leaders "who've proven that they can deal with ambiguity and can operate outside their comfort zone in increasing areas of grayness." Full Story: [LinkedIn]( (7/7) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Daily Diversion [] [Your "type" isn't a reliable love indicator, study says]( Strangers are just as good at picking the attributes of a romantic partner for us as we are, according to a study. Lead author Jehan Sparks says rather than obsess over idealized traits, "let your friends pick your dates." Full Story: [New York Post]( (7/7) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Editor's Note [] Did you vote in this week's poll? Did you vote in this week's poll? (SmartBrief) On Tuesdays, SmartBrief on Leadership's SmartPulse features poll questions and analysis from ThoughtLeaders managing director [Mike Figliuolo](. Did you vote in this week's poll: The last time you provided difficult feedback, how did it go? If not, check out [Tuesday's email]( and look at the [voting so far](. [LinkedIn]( [Twitter]( [Facebook]( [Email]( Sharing SmartBrief on Leadership with your network keeps the quality of content high and these newsletters free. Help Spread the Word [SHARE]( Or copy & share your personalized link: smartbrief.com/leadership/?referrerId=japnABMSAp [] [] Courage isn't something you are born with. It comes to you with experience. Patricia Neal, actress [LinkedIn]( [Twitter]( [Facebook]( [Email](   SmartBrief publishes more than 200 free industry newsletters - [Browse our portfolio]( [Sign Up]( | [Update Profile]( | [Advertise with SmartBrief]( [Unsubscribe]( | [Privacy policy]( CONTACT US: [FEEDBACK](mailto:leadership@smartbrief.com) | [ADVERTISE](mailto:lengel@smartbrief.com) SmartBrief, Inc.®, 555 11th ST NW, Suite 600, Washington, DC 20004