Silhouette Updates

[Silhouette]( [PRODUCTS](   [SOFTWARE](   [SUPPORT](    [BLOG](   [DESIGNS]( SILHOUETTE UPDATES Many of you have been encountering problems and we apologize. We want to provide the most up-to-date and accurate information on the status of the actions being taken on our end. What has occurred the last few weeks • At the end of May, we migrated servers behind-the-scenes. • While the websites themselves are up and running, we are currently addressing some communication issues between the new server and Silhouette Studio. Important information • During the migration, none of your designs were lost or deleted. • We are working to reconnect you to all your designs. This is currently our top priority. We will email you to let you know when the fix for this is implemented. • Designs will not automatically import into Silhouette Studio, but they can be manually downloaded from the store. See: “How to access your designs.” What we’re doing now • We are currently fixing the communication between the server and the software. No software update will be necessary to implement the fixes. • Our teams are testing all ongoing adjustments to the server to ensure that we are providing a solution for all known issues.  How to access your designs 1. Visit [silhouettedesignstore.com/sdsdownloads](. 2. Log in to your Design Store account. 3. Click on the desired design. This will download a folder containing the design and its license to your device. 4. Navigate to your downloads folder, open the zip file, and double-click the Studio file inside. 5. Your design will open in Silhouette Studio, ready for your next project. [MY DOWNLOADS]( C O N N E C T  W I T H  U S To make sure you keep getting these emails, please add no-reply@silhouetteamerica.com to your address book or whitelist us. Want out of the loop? [Unsubscribe](. 618 N. 2000 W., Lindon, Utah 84042