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[Hi Your Reward Worth $90.00 siknNNBm-keQlsQkUQnNmkL22sUqmBqqimL0fsoJTCo3wIhEmO0iADIKRebp8yFVcLTm_kp2p2e2moJTCMGnGmUeeqL](siknNNBm-keQlsQkUQnNmkL22sUqmBqqimL0fsoJTCo3wIhEmO0iADIKRebp8yFVcLTm_kp2p2e2moJTCMGnGmUeeqL) When the future finds us [ ] The future never arrives, of course, but it has a powerful force that's impossible to avoid. We can see it as a threshold, a doorway toward something new. Or we can fight it as an unwanted change, and discover that it has traction, tenacity and leverage. We can influence the future, but we can't pretend it doesn't exist. • Email to a friend • … You're getting this note because you subscribed to Seth Godin's blog. Don't want to get this email anymore? Click the link below to unsubscribe. Safely Unsubscribe [ ] Archives Preferences Contact Subscribe Privacy * Who is undermining your brand? [ ] There's a high-end grocer in a very expensive neighborhood of New York–and they focus all of their energy on Italian food. Everything is imported, and they spend a lot of time and money earning the premium they charge for an authentic Italian shopping experience. And then a lazy brand manager decided to plaster “Sale-A-Bration” signs all over their windows. Is there anything less Italian than that? Or perhaps it's the front desk person who can't be bothered to bring the extra energy that the architect, real estate professionals and builders brought to the hotel you just opened. Or the paralyzed UI group in the software department who undermined the work of the new car's designers. Or the fearful security people at the bank who belie the hard work you're doing on customer service by creating herculean barriers between your customers and the transactions they seek to execute. In every case, people are just doing what the boss permits/encourages. Ultimately, the brand is the story we tell, and sooner or later, it's up to the person who did something that touched the customer. • Email to a friend • … You're getting this note because you subscribed to Seth Godin's blog. Don't want to get this email anymore? Click the link below to unsubscribe. Dear Highly pathogenic avian influenza H5N1 has been confirmed at a premises nea= r Bootle, Copeland, Cumbria.=20 All bird keepers should remain vigilant and follow stringent biosecurity me= asures to prevent future outbreaks. More information is available on GOV.UK= Definitive requirements are set out in the published declarations for each = disease control zone currently in force. More information is available on G= You can also check if specific areas are in a zone by using the interactive= map: APHA Level H1 County Hall Spetchley Road Worcester WR5 2NP Animal and Plant Health Agency (APHA) This email and any attachments is intended for the named recipient only. If you have received it in error you have no authority to use, disclose. store or copy any of its contents and you should destroy it and inform the = sender. Whilst this email and associated attachments will have been checked for kno= wn viruses whilst within APHA systems we can accept no responsibility once = it has left our systems. Communications on APHA computer systems may be monitored and/or recorded to= secure the effective operation of the system and for other lawful purposes= The message send was initiated by Animal and Plant Health Agency (APHA). Co= ntact for more information. * Actionable feedback [ ] “Do you want to know what I think?” The best answer might be, “no.” Because this person is not very good at offering useful feedback. Because you didn't create this product or service or performance to please this person. They're not the customer. Because you're not going to revise this any time soon. The movie is made, and specific feedback isn't going to get the movie remade. Just because criticism is on offer doesn't mean you have to seek it out or even listen to it. • Email to a friend • You're getting this note because you subscribed to Seth Godin's blog. Don't want to get this email anymore? Click the link below to unsubscribe. Safely Unsubscribe [ ] Archives Preferences Contact Subscribe Privacy