It all Ends Tonight!

Honestly, this is a sad day, because it's been a blast lau...  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ [PitchGround]( [That's all folks!]( Desky is Saying Goodbye at Midnight PST July 19th 😥 - This is your last chance to stack it! 🤩 Hello! {NAME} 👋 Today we say goodbye to a very useful SaaS that captivated the hearts of many with its simple - yet powerful - help desk solution. Customer service can be one of the toughest things to get right about your business... but it's a necessity for your business to have high customer service standards in order to sustain healthy growth... so you have to arm your business with the proven way to build happy customers... [A Help-desk SaaS]( So what is a Help Desk? A help desk is a tool that organizes customer communication to help businesses respond to customers more quickly and effectively. Using a help desk allows your support team to offer the best possible experience to your customers. Help desks offer features to provide context and insight into customer experiences and also provides internal features to benchmark the performance of your support team and ensure that your team is truly the cream of the crop. Help desk tools are one of the most integral tools when it comes to supporting a customer base successfully. 🤔 Why do people use a Help Desk? No matter who you are, it’s likely that you have multiple people interfacing with customers directly every day. If this is happening across several different email accounts with multiple different people, it can be tricky to have context into who is already speaking with a customer. Help desk systems bring everyone’s interactions into one interface and allow different conversations to be cross-referenced and used for more context in the customer experience. It also allows for use of features such as categorization and automation as a means to keep track of what kinds of issues your customers are experiencing. A help desk tool helps create organization out of chaos by keeping your ticket process clean and giving your agents the tools that they need to best do their job. If you’re wondering whether a help desk is right for you, you might be looking to level up your customer service experience for your customers. Implementing a help desk can help in many of the ways I've listed above, but let’s look at each of these benefits individually 👇 Unify all of your support channels into one place Even if you don’t currently support multiple channels such as video, email or phone, having a [help desk]( will allow you to unify all of your support channels into one place. There is nothing that is more frustrating to a customer than starting in one place (such as chat, or phone) and being shuffled around from one channel to the next to try to get an answer. Having a help desk app that allows you to easily transfer a customer from one channel to the next will be a blessing both for you and for them. Gain insight into how your support agents are doing If you are just using personal inboxes to handle customer inquiries, it’s likely that you have no idea what your customer support agents are saying if what they are saying is right, or how many are handling in a day. This information is important because it helps you benchmark for future hires, at the same time it also helps your agents track their own individual growth. A help desk system would help with that through robust analytics and customizable reporting. Learn about what your customers care about through tagging and analytics While you can gain insights regarding what customers care about from one-off conversations, the tagging and analytics that help desks offer allows you to paint a clearer, more overarching view of what their needs and wants are. This is the best way to learn about things that you could change in your product, add to your documentation, or shift your processes slightly to have even better ticket deflection and happiness ratings. Proactively help your customers with a knowledge base Good documentation is hard to find, especially if you don’t have a help desk app to help you create a knowledge base. Customers would much rather find their own information, rather than reaching out to support, but if you don’t have any documentation available you leave them no other option. Using a help desk tool to create documentation is a great way to provide greater happiness to your customers, and facilitate them finding the answers before they have to reach out to you. You may also even have access to analytics for your knowledge base, thus letting you know what people are searching for most or your most viewed documentation. Automate tasks to scale your team Using a help desk system will allow you to automate away some of the tasks that you worked towards every day. For example, you could set up an automated notification to ping customer support employees after their tickets had been set to pending for two days. You can also create manual workflows with help desk automations that automatically assign tickets to a certain support team member and tag them. Create context around a customer’s journey No customer should have to answer the same question twice, especially if it’s from your support team. Using a help desk tool, you can have all of the information in one place and see everything that a customer has reached out about. For example, if they’ve emailed in about a specific problem before, you can make sure that your answer is aligned with whatever your colleague shared with them before. What Makes [Desky]( The Most Sorted Help-desk? Desky is the complete help desk system. Keeping simplicity as the key idea, you will find exactly what you are looking for. - Ticketing System + Live chat = Seamless conversations - Native Mobile Android + IOS Apps - Simple, Fresh, & Fun to use for agents and customers both - Complete control over your support platform - Smart integrations to boost efficiency Go through these small video clips below to know how simply yet powerful Desky can be for your business! 👇 Adding note to your ticket - [User Graphic Content]( Realtime Chat - [User Graphic Content]( Replying a ticket - [User Graphic Content]( Submitting a ticket -. [User Graphic Content]( What are PitchGrounders Saying about Desky? ⭐⭐⭐⭐⭐ [Desky Review]( [Desky Review]( What's included in Desky? [Desky Review]( Desky Ends Sunday July 19th at Midnight PST. Don't miss out! [🚀 Grab the Lifetime Deal Now]( No longer want to receive these emails? [Unsubscribe](. Little SaaS, Inc. 2035 Sunset Lake Road, Suite B-2 Newark, DE 19702 ‌