☕️ We had to say it

We're talkin' the New Normal December 31, 2020 [View Online]( | [Sign Up]( [Daily Brew]( TOGETHER WITH [eToro]( Good morning. We made it. Somehow. To the last day of 2020. I knew this would be painful, but I did it anyway—I looked back at the intro to our first newsletter of the year. Here’s what it said: “Welcome to the first Brew of the new decade. 2020 should be an exciting year with the election, the Olympics, and the most important of all, a new Rihanna album.” While that prediction turned out to be very, very wrong (seriously, where is R9?), I’ll channel the same hopeful spirit and wish you and your family a wonderful New Year. Just be careful who you kiss tonight, that’s all. —[Neal Freyman]( TRENDS [Don’t Say the New Normal, Don’t Say the New Normal]( [METAIRIE, LOUISIANA - MAY 22: Attendees arrive to watch the movie "Greas...] Josh Brasted/Getty Images The pandemic has forced us to change our behavior in dramatic ways. We make wide arcs to avoid people on the sidewalk. The simple act of eating at a restaurant has become a thrilling adventure. And our hands smell vaguely like cheap tequila all the time. If the pandemic had lasted, say, one to two months, one could imagine society snapping back quickly to “the way things were.” We’d return to eating $18 salads at our office desks. We’d shake hands without flinching. But Covid-19 has stuck around for, well, a really long time. And I’m curious about which aspects of the pandemic lifestyle will outlast the plague. As The Atlantic’s Derek Thompson [put it](, “although the biological stage of the pandemic might come to an end in 2021, the infrastructural aftershocks will be with us for a while.” What might those aftershocks be? I’ll explore some of the trendiest trends that developed over the past 10 months and try to paint a clearer picture of 2021 and beyond. Work from home Let’s get the obvious out of the way first: There will be a lot more remote workers, maybe [triple or quadruple]( the amount there was before the pandemic, per McKinsey. What about that trend is so sticky? - It can save companies lots of money on real estate. Travel publisher Skift made just over $10 million in revenue in 2018...and it was paying $600,000 a year to rent office space in Manhattan. Once the pandemic hit, it [quickly ditched]( the office. - Companies are also facing a drastically new landscape in the war for talent. To recruit the best workers, you may have no choice but to allow them to work from a cabin near Glacier National Park...because your rival will. - Survey after [survey]( this year showed freshly minted remote workers enjoyed the flexibility of their new lifestyle. Apparently, people really do not like spending their mornings and afternoons stuck in traffic.  But “remote work” doesn’t mean “WFH.” We can expect more companies to create tools to support the remote worker, from asynchronous video startups like Loom to companies aiming to [replicate]( the “serendipity” of random conversations in the office hallway. Plus, in a post-pandemic world, people will be able to work in settings other than their bedrooms, like a coffee shop or a library. Will virtual tools fully replicate the office experience? Not 100%, which is why many execs expect some sort of [hybrid arrangement]( will emerge: Depending on your job function, you might come in a few days a week to a “hot desk” setup (basically a flexible workspace where people rotate in and out). It’s not crazy to think coworking companies like WeWork might benefit from the emergence of the two-day-a-week office worker. Toward a framework Is there some kind of “rule” that determines whether a pandemic-inspired trend will stick around after we’ve all gotten our shots? Maybe not, but I’ll put one forward anyway: If the change a) made people’s lives better and/or b) saved a company money, we can reasonably assume some form of the behavior will stick around. As an example, take cross-border leisure travel, which the pandemic essentially eliminated. Did that make people’s lives better? Well, I don’t think I can name a single person who enjoys looking at pictures of Paris more than actually walking the Rue Denoyez. In fact, the urge to travel was so strong that people paid hundreds of dollars to [eat dinner]( on an Airbus A380 just for the “thrill” of boarding a plane again. For all these reasons, we can anticipate a snapback for leisure travel next summer. Business travel is another story. For companies, it’s costly. For employees, it can be fun; it can also mean three nights at a Holiday Inn in Topeka. But the pandemic experience has shown you don’t necessarily need to see someone in person to onboard, strike a deal with, or sell something to them. - The WSJ’s Scott McCartney estimates 19%–36% of business travel will [permanently vanish]( (largely accounted for by intra-company meetings and training going virtual). Bill Gates thinks more than 50% of company trips will never come back. Let’s talk about shopping Like most Americans, you probably did more of it online this year. E-commerce sales accounted for [16.1% of U.S. retail sales]( in Q2 2020, up from 10.8% the year before. So will you suddenly start going back to strip malls once the pandemic is over? Probably not. First of all, e-commerce was a growing share of retail sales before the pandemic, meaning people were increasingly shopping online whether they were forced to by lockdowns or not. Two decades ago, e-commerce made up just 0.9% of U.S. retail sales. What the pandemic did was squeeze 10 years of adoption into just three months, according to McKinsey. And Americans have indicated they’re satisfied with this new shopping landscape. - More than half of U.S. consumers will continue ordering grocery delivery or curbside pickup after the pandemic, per that same McKinsey survey. - And almost 70% will continue to buy online for in-store pickup. Zoom out: Overall satisfaction with e-commerce is likely a good sign that other pandemic winners of the “stay-at-home” economy, such as streaming and fitness, could continue their momentum beyond 2020. Finally, the future of cities Here’s why NYC is dea— Just kidding. I’m not here to start a rumble by proclaiming New York City dead or alive. And those who’ve predicted the decline of cities have notoriously been forced to eat their words time and time again. But the pandemic might’ve accelerated a reshuffling of the urban power rankings. - Up: Mid-tier, [cheaper cities]( like Madison, WI, and Sacramento, CA. - Down: Expensive megacities like NYC and SF. San Francisco studio rents fell 35% year-over-year in November. What happened? A lot of it has to do with the growing adoption of remote work. Many people decided that, if they don’t have to commute to an office, they’d rather not live in a cramped downtown apartment that guzzles up 40% of their monthly paycheck. Corporations also realized they could take advantage of lower costs by moving out of places like California without compromising access to top talent. - But uber-expensive coastal regions were [facing headwinds]( before the pandemic, too. New York City was losing an average of 376 people per day to other U.S. cities last year. Bottom line: Cities will always exist, but don’t take their size for granted. In 1950, Detroit was a powerhouse with a population of more than 1.8 million. It had just 670,000 residents in 2019. + Let’s start a conversation: Agree or disagree with any of my analysis above? Send me an email at [neal@morningbrew.com](mailto:neal@morningbrew.com?utm_source=morning_brew)—I’d love to chat. �  �  �  mailto:?subject=Check%20out%20this%20story%20from%20Morning%20Brew%21&body=The%20Pandemic-Era%20Trends%20That%20Will%20%28or%20Won%27t%29%20Last%3A%20https%3A%2F%2Fwww.morningbrew.com%2Fdaily%2Fstories%2F2020%2F12%2F23%2Fpandemicera-trends-will-wont-last%0A%0AWant%20more%20great%20content%3F%20Subscribe%20to%20Daily%20Brew%20%E2%80%94%20Delivering%20the%20latest%20business%20news%20from%20Wall%20St.%20to%20Silicon%20Valley%2C%20daily.%0Ahttps%3A%2F%2Fwww.morningbrew.com%2Fdaily%2Fr%2F%3Fkid%3Da905682a%26utm_source%3Demail_share%0A SPONSORED BY ETORO [Making Money > Making Out](#) [eToro]( Sure, everyone’s thinkin’ about who they’re gonna lay the smoochy-smooch on when the clock strikes 12 tonight. But you know what’s cooler than frenching? Drenching yourself in [crypto](. eToro is [the world’s leading social trading platform](, where you can buy and sell over a dozen cryptocurrencies through their intuitive interface. It’s great for anyone looking to invest in crypto, and so easy to use that you’ll be slinging deals while ringing in year’s end. Yeah baby, while everyone else is counting kisses, you’ll be counting cold, hard, digital currency: eToro even lets you [copy the moves of their top performing traders]( with the CopytraderTM tool. Time is of the essence, readers. If you invest $5k in crypto today, [eToro will give you a $500 bonus](. IMAGE [Snapshot From 2020](#) [Quartet performing for plants ] Jordi Vidal/Getty Images I'll always remember this image of a string quartet performing for a bunch of plants in Barcelona. It perfectly captures so many of the emotions we’ve felt in 2020: loneliness and loss, yes, but also the ability to adapt and make the most of our circumstances. Also, I’m a sucker for a good concert hall. Q&A [Behind the Brew: Neal Freyman]( Get to know the Brew writers better with a quick round of icebreakers. Hometown: Longmeadow, MA (it’s a classic New England town in Western Massachusetts, about 1.5 hours from Boston). What you would be doing if not writing for the Brew: A pilot making cargo runs in the Caribbean.  One thing you are snobby about: Bagels. Did you know, a lot of places outside of NY/NJ will sell you a round piece of bread with a hole in the middle and call it a bagel? Don’t let them. First R-rated movie: I think it was an 8 Mile + American Pie double-header at a middle school sleepover. Felt in some ways like a second bar mitzvah. What is something fun you did that you’d never do again? The Angels Landing hike in Zion National Park. For the last 30 minutes of the trail, you are quite literally one misstep away from plummeting thousands of feet to your grisly death, so I’m not even sure I had fun. Once I got back to solid ground I called my friends and told them how much I appreciated them. If you could safely eat any inedible object, what would it be? Probably the wrapper to a granola bar, because I feel like I’m always inconvenienced by needing to find a trash can. It’d be nice to be able to eat the bar and also the wrapper so I could function as my own waste management system.  Recommend literally anything: Breyers chocolate ice cream is the best product of all time. �  �  �  mailto:?subject=Check%20out%20this%20story%20from%20Morning%20Brew%21&body=Meet%20Brew%20Writer%20Neal%20Freyman%3A%20https%3A%2F%2Fwww.morningbrew.com%2Fdaily%2Fstories%2F2020%2F12%2F23%2Fmeet-brew-writer-neal-freyman%0A%0AWant%20more%20great%20content%3F%20Subscribe%20to%20Daily%20Brew%20%E2%80%94%20Delivering%20the%20latest%20business%20news%20from%20Wall%20St.%20to%20Silicon%20Valley%2C%20daily.%0Ahttps%3A%2F%2Fwww.morningbrew.com%2Fdaily%2Fr%2F%3Fkid%3Da905682a%26utm_source%3Demail_share%0A BREW'S BETS Got 50 bucks? You could get these stocks. [The Motley Fool]( has put together a free report that features five of their favorite stocks under $50. [Just sign up here]( and learn why 750,000 other investors trust The Motley Fool.* In the new year, take your career to a new level. Advance your career in accounting and finance with the CMA® (Certified Management Accountant). Take [40% off the entrance fee and get a free CMA success workshop](. This offer is only available until Jan 6th, so [sign up today](.* Best books, ever: The Very Hungry Caterpillar, 1984, and How to Win Friends and Influence People were some of the New York Public Library’s most checked-out books of all time. What else have New Yorkers been reading for the past 125 years? [Find out here](. Soothing video: Bach, ingenious engineering, and a Japanese forest all in [one clip](. *This is sponsored advertising content GAMES [Three Headlines and a Lie](#) You know we couldn't resist getting into the Christmas spirit with our headline quiz today. Three of these festive headlines are real, while one is more like Santa Claus: a lie created to enrich billionaires not real. See if you can spot the fake. - “Des Moines parents furious after city officials run a ‘Santa is [not coming to town](’ PR campaign to tamp down holiday travel” - “Visit from Santa may have [infected 75]( with coronavirus at Belgian care home” - “Paragliding Santa Claus rescued after getting [caught in power lines]( in California” - “Fauci tells kids [not to worry](, he gave Santa Claus the Covid-19 vaccine” SHARE THE BREW Chances are you have a friend who'd enjoy the Brew as much as you do. When you [share your referral link]( and new readers sign up, you earn rewards like our classic coffee mug. [Click here to get free swag.]( Hit the button below to learn more and access your rewards hub. [Click to Share]( Or copy & paste your referral link to others: [morningbrew.com/daily/r/?kid=a905682a]( ANSWER The Des Moines news story would be too cruel—we made it up. ** A Note From eToro eToro USA LLC; Investments are subject to market risk, including the possible loss of principal. T&Cs apply.             Written by [Neal Freyman]( Was this email forwarded to you? Sign up [here](. WANT MORE BREW?  Retail newsletter → [Retail Brew](  Tech newsletter → [Emerging Tech Brew](  Marketing newsletter → [Marketing Brew](  Recommendations newsletter → [Sidekick](  Business podcast → [Business Casual]( [ADVERTISE]( // [CAREERS]( // [SHOP]( Update your email preferences or unsubscribe [here](. View our privacy policy [here](. Copyright ©2020 Morning Brew. All rights reserved. 40 Exchange Pl., Suite #300, New York, NY 10005