Our new terms and conditions of participation applicable from 1 January 2024

Changes to the terms and conditions of participation in the new year [Online version](%2F%2Fmilesandmoremailing.de%2Fmp%2Fe16e74a63567ecb44ade5c87002bb1d9%2Fd588a392-9c10-4959-9af8-d77f3213c7387d1942d4-62f9-4864-a9b8-e777bab562fd70384c50-d7c3-4862-932a-aa30ae23bb8a.html/1/0107018b44d10d7f-cf0d166b-ecc7-4e34-8e8f-98ad9002c55f-000000/9KlGZ88hxf2LsCSB-DSkBTwu0jc=125) [MaM NPB](%2F%2Fwww.miles-and-more.com/1/0107018b44d10d7f-cf0d166b-ecc7-4e34-8e8f-98ad9002c55f-000000/LGjZ5HDxbKfk_JyjTydWd12hAUI=125) Our terms and conditions of participation are changing Dear Mr. {NAME}, We’re delighted that you’re a Miles & More member. Thank you for being a loyal part of our programme. Today, we would like to tell you about some changes that will apply from 1 January 2024. We wrote to you separately a while ago about the upcoming overhaul of our status programme. This also affects our terms and conditions of participation because status and HON Circle miles will become Points, Qualifying Points and HON Circle Points in the future. In addition to these changes, the terms and conditions of participation have been amended to reflect technical developments. For example, clauses have been added relating to two-factor authentication, an electronic mailbox that may be offered in the future and the option of linking your Miles & More member account with Travel ID. To improve transparency, some phrases have been reworded, the structure has been amended and duplications have been removed. As joint operators of Miles & More, we – Deutsche Lufthansa AG and Miles & More GmbH – are sending you this letter to inform you of changes to the terms and conditions of participation. You can now view the revised terms and conditions of participation in full at [www.miles-and-more.com/tac-details](%2F%2Fwww.miles-and-more.com%2Frow%2Fen%2Fgeneral-information%2Fterms-and-conditions%2Fterms-and-conditions-detailpage.html/1/0107018b44d10d7f-cf0d166b-ecc7-4e34-8e8f-98ad9002c55f-000000/zlxIG8I7IJEUklUSbT-y-vMNOGk=125) any time. These will go into effect on 1 January 2024. We have summarised the most important changes for you below: ▪ Contact details: The member is responsible for saving an email address and keeping the saved contact details up to date (see new section 1.1). ▪ Conclusion of contract: The options for registering and concluding a membership agreement have been described (see new section 1.2). In addition, the option of allocating a temporary Miles & More service card number and creating a temporary Miles & More membership account – which was previously set out in section 1.2 – has been deleted. This is no longer needed following the switch to purely digital registration. ▪ Electronic mailbox: The rights and obligations associated with an electronic mailbox that may be provided in the future have been set out (see new section 1.4). ▪ No Points without miles: A clarification has been added that Points can only be credited for a particular flight if miles are also credited (see new section 2.2.2). ▪ Paid service: An explanation has also been added which explicitly states that miles can only be redeemed if miles have been credited automatically at least once (i.e. not credited retroactively) for the use of a paid service (see new section 2.3.1). ▪ Travel ID: Provisions applicable to linking Travel ID have been added (see new section 3).NB: Please note that you are considered to consent to the revised terms and conditions of participation if you do not object within two months of receiving this letter either by clicking on the “Object” button when logged in at [www.miles-and-more.com/tac-dissent](%2F%2Fwww.miles-and-more.com%2Frow%2Fen%2Fgeneral-information%2Fterms-and-conditions%2Fobjection-terms-and-conditions-2024.html/1/0107018b44d10d7f-cf0d166b-ecc7-4e34-8e8f-98ad9002c55f-000000/wj_hziIk2Mp2tlcKBRRM6bf84cI=125) or in writing, for example by using our contact form at [www.miles-and-more.com/tac-contact](%2F%2Fwww.miles-and-more.com%2Frow%2Fen%2Fgeneral-information%2Fhelp-and-contact.html%3Ftopic=objection-terms-and-conditions-2024/1/0107018b44d10d7f-cf0d166b-ecc7-4e34-8e8f-98ad9002c55f-000000/4w0Ax7ecxTD31ci4iOTCm17Cf1Q=125) or by sending a letter to: Miles & More PO Box 71 08 26 60498 Frankfurt Germany If you object to the revised terms and conditions of participation, we reserve the right to end your membership through ordinary termination pursuant to the terms and conditions of participation. We hope you’ll stay with us. Enjoy earning and redeeming miles. Best regards, [Signature Gerald Schloegl] [Signature Gerald Schloegl 316x128] Gerald Schlögl Managing Director Miles & More GmbH / Vice President Loyalty Deutsche Lufthansa AG [Arrow blue](%2F%2Fwww.miles-and-more.com%2Frow%2Fen%2Fgeneral-information%2Fterms-and-conditions%2Fterms-and-conditions-detailpage.html/2/0107018b44d10d7f-cf0d166b-ecc7-4e34-8e8f-98ad9002c55f-000000/X7vXiFH7x8NnFaqSESUywn64-vQ=125) [Read terms and conditions of participation](%2F%2Fwww.miles-and-more.com%2Frow%2Fen%2Fgeneral-information%2Fterms-and-conditions%2Fterms-and-conditions-detailpage.html/3/0107018b44d10d7f-cf0d166b-ecc7-4e34-8e8f-98ad9002c55f-000000/NPh5rHubRVUrEp1wLhoCEjsxSPg=125) [Arrow blue](%2F%2Fwww.miles-and-more.com%2Frow%2Fen%2Fgeneral-information%2Fhelp-and-contact.html%3Ftopic=objection-terms-and-conditions-2024/2/0107018b44d10d7f-cf0d166b-ecc7-4e34-8e8f-98ad9002c55f-000000/YI5MpFH6kjMqWrIBq5WIHWZ-XrE=125) [Frequently Asked Questions](%2F%2Fwww.miles-and-more.com%2Frow%2Fen%2Fgeneral-information%2Fhelp-and-contact.html%3Ftopic=objection-terms-and-conditions-2024/3/0107018b44d10d7f-cf0d166b-ecc7-4e34-8e8f-98ad9002c55f-000000/vCW_d6bgt9EmqmQXWaU3Wdt5szA=125) [Arrow blue](%2F%2Fwww.miles-and-more.com%2Frow%2Fen%2Fgeneral-information%2Fterms-and-conditions%2Fobjection-terms-and-conditions-2024.html/2/0107018b44d10d7f-cf0d166b-ecc7-4e34-8e8f-98ad9002c55f-000000/Fxg7DJFQ361YmI-BvHLL76GHdWc=125) [Object here](%2F%2Fwww.miles-and-more.com%2Frow%2Fen%2Fgeneral-information%2Fterms-and-conditions%2Fobjection-terms-and-conditions-2024.html/3/0107018b44d10d7f-cf0d166b-ecc7-4e34-8e8f-98ad9002c55f-000000/O01rT27kzqy62jxivCD8waDovKc=125) Follow Miles & More [milesandmore-1707-youtube_invert-1-1_freigestellt](%2F%2Fwww.youtube.com%2Fchannel%2FUCoqF9Ma1CG9e6i3ENhvZ3nw/1/0107018b44d10d7f-cf0d166b-ecc7-4e34-8e8f-98ad9002c55f-000000/faN8sxM4C2qiW2cr_YhuRvNz7BQ=125) Miles & More app [Miles & More Icon 120x120](%2F%2Fwww.miles-and-more.com%2Frow%2Fen%2Fprogram%2Fat-a-glance%2Fapp.html/1/0107018b44d10d7f-cf0d166b-ecc7-4e34-8e8f-98ad9002c55f-000000/HjNOtlUV4KF83gLDxTMAZNzNnQk=125) Corporate Headquarters: Miles & More GmbH, Frankfurt am Main Registration: Amtsgericht Frankfurt am Main HRB 116409 Management Board: Gerald Schlögl, Johann-Philipp Bruns  [Contact Us](%2F%2Fwww.miles-and-more.com%2Frow%2Fen%2Fgeneral-information%2Fhelp-and-contact.html/1/0107018b44d10d7f-cf0d166b-ecc7-4e34-8e8f-98ad9002c55f-000000/-edgU5zcn40kOam3sVokeFvE6KE=125) [Legal Information](%2F%2Fwww.miles-and-more.com%2Frow%2Fen%2Fgeneral-information%2Fimprint.html/1/0107018b44d10d7f-cf0d166b-ecc7-4e34-8e8f-98ad9002c55f-000000/2jd0J_e8VO1kqu6OtZTTYmOrZW8=125) [Data Protection](%2F%2Fwww.miles-and-more.com%2Frow%2Fen%2Fgeneral-information%2Fprivacy-statement.html/1/0107018b44d10d7f-cf0d166b-ecc7-4e34-8e8f-98ad9002c55f-000000/zuEUtsSBcbsQMADCrMwZSdmvzEc=125) [T&Cs](%2F%2Fwww.miles-and-more.com%2Frow%2Fen%2Fgeneral-information%2Fterms-and-conditions.html/1/0107018b44d10d7f-cf0d166b-ecc7-4e34-8e8f-98ad9002c55f-000000/UYH-7888j7VC765a79486ib4LS0=125) [Unsubscribe](%2F%2Fwww.miles-and-more.com%2Frow%2Fen%2Fstatic%2Funsubscribe%2F.html%3Ftoken=eyJhbGciOiJIUzI1NiJ9.eyJleHAiOjE2OTc2NzAyMzI3NTYsInN1YiI6NjczODEzMjU5LCJpYXQiOjE2OTc2NjY2MzI3NTYsInByZWZlcnJlZF91c2VybmFtZSI6InRyaXN0cmFtYmFsZHdpbjkyQGdtYWlsLmNvbSIsInNjb3BlIjpbXSwibmFtZSI6IkJhbGR3aW4iLCJ3b3JrZmxvdyI6IiJ9.e_J4r-hfWeTBmb2SWQt4_5IoPq6tcf9pGCOQUiQ_Frk%26lang=en/1/0107018b44d10d7f-cf0d166b-ecc7-4e34-8e8f-98ad9002c55f-000000/YDkGs6B3x-jd5r88u55l0hJQrXI=125) [Contact Us](%2F%2Fwww.miles-and-more.com%2Frow%2Fen%2Fgeneral-information%2Fhelp-and-contact.html/2/0107018b44d10d7f-cf0d166b-ecc7-4e34-8e8f-98ad9002c55f-000000/TqhH45A9TQXMfwrp5FxNrbizB90=125) [Legal Information](%2F%2Fwww.miles-and-more.com%2Frow%2Fen%2Fgeneral-information%2Fimprint.html/2/0107018b44d10d7f-cf0d166b-ecc7-4e34-8e8f-98ad9002c55f-000000/0HHnFgSWN-LS9fO4x-M-AIWN5mI=125) [Data Protection](%2F%2Fwww.miles-and-more.com%2Frow%2Fen%2Fgeneral-information%2Fprivacy-statement.html/2/0107018b44d10d7f-cf0d166b-ecc7-4e34-8e8f-98ad9002c55f-000000/9pSmNC7SEZBsRRFVUX1dmY5CIs8=125) [T&Cs](%2F%2Fwww.miles-and-more.com%2Frow%2Fen%2Fgeneral-information%2Fterms-and-conditions.html/2/0107018b44d10d7f-cf0d166b-ecc7-4e34-8e8f-98ad9002c55f-000000/7hkaw1v3_6hcuEwrhQSRSER6wOs=125) [Unsubscribe](%2F%2Fwww.miles-and-more.com%2Frow%2Fen%2Fstatic%2Funsubscribe%2F.html%3Ftoken=eyJhbGciOiJIUzI1NiJ9.eyJleHAiOjE2OTc2NzAyMzI3NTYsInN1YiI6NjczODEzMjU5LCJpYXQiOjE2OTc2NjY2MzI3NTYsInByZWZlcnJlZF91c2VybmFtZSI6InRyaXN0cmFtYmFsZHdpbjkyQGdtYWlsLmNvbSIsInNjb3BlIjpbXSwibmFtZSI6IkJhbGR3aW4iLCJ3b3JrZmxvdyI6IiJ9.e_J4r-hfWeTBmb2SWQt4_5IoPq6tcf9pGCOQUiQ_Frk%26lang=en/2/0107018b44d10d7f-cf0d166b-ecc7-4e34-8e8f-98ad9002c55f-000000/KfkL8H3I-IefANr_SG6FhnkpZt8=125)