🔊 Retailers to increase social ad spend in 2021

Plus, Socialbakers now features conversational AI chatbots. Nov 23, 2020 Good morning Marketer, it’s the final countdown. We’ve got a few things in the social sphere today, including an update to Instagram’s Branded Content, and AI-driven social monitoring tool and some spending projections for the coming year. Henry Powderly,VP, Content Social Short Update for Instagram Branded Content ads: New workflow, product tags and more Instagram advertisers can now create Branded Content ads without creators having to post organically first. Branded content ads on Instagram have been around since June 2019. With the new workflow, advertisers request ad creation access from creators. After a creator approves the request, they’ll then be notified to approve or decline branded ads that appear from the advertiser under the creator’s handle. In Stories, Branded Content ads can now include tappable elements — mentions, hashtags, location. In addition, Instagram will begin testing Product Tags in Branded Content ads. Currently, creators’ branded content posts that have product tags can’t be promoted by brands as ads. Why we care. The new workflow streamlines the process for both brands and creators. Product Tags are potentially a big opportunity as Instagram becomes a bigger driving force in commerce. “More and more, people are shopping directly from the creators they love on Instagram – this new ad format is another way brands can provide a seamless shopping experience on Instagram,” the company [said](. Nielsen Annual Marketing Report: Learn how marketers’ trust in digital drives spend, despite challenges Nielsen surveyed over 350 marketers from around the globe and found that enthusiasm for digital was tempered by severe data quality issues and measurement challenges. Many of you feel you don’t have the right tools to measure and compare the ROI of your ad campaigns across all the channels you use. Download the “Nielsen Annual Marketing Report: The Age of Dissonance” to learn why marketers hold digital channels to a different standard than traditional channels [Get it now »]( Marketing that our collective future depends on [Sponsored by Microsoft Advertising]( Amidst all the change we’re experiencing in the world today, marketers may wonder what their role should be at the intersection of principles, profit and purpose. And can we as marketers contribute to our best collective future? The answer is yes, says MJ DePalma, Microsoft Advertising’s Head of Multicultural & Inclusive Marketing. Microsoft Advertising calls it Marketing with Purpose. Marketing with Purpose is about building a brand that’s welcomed into people’s lives by earning their trust and upholding their values. It starts with respecting their right to privacy, being transparent and designing equitable experiences. [Read more »]( AI Socialbakers now features conversational AI chatbots Socialbakers has now added conversational AI chatbot technology to its social media monitoring and management suite, allowing brands to respond automatically to queries delivered through social media channels. The AI chatbots will answer frequently asked questions, and automatically identify unanswered questions, escalating unresolved issues to a live customer agent with the entire inquiry attached. Socialbakers says the chatbots can respond to questions in any language. “Inbound messages from social media channels increased threefold during the first few months of the COVID-19 pandemic, overwhelming brands with questions from their customers,” said Yuval Ben-Itzhak, President, Socialbakers in a release. Why we care. Brands need to meet their customers where they are, and today that means in digital channels, especially social. Automation is one way of providing consumers with engagement and answers in the shortest space of time. Finish 2020 strong. Start 2021 off right. Invest in your company and yourself: Attend Search Marketing Expo online, December 8-9, for actionable tactics and strategies that drive more traffic, conversions, and ROI. [Book now for $249 »]( Retail Retailers to increase social ad spend in 2021 In new research, social advertising automation platform Smartly.io reports that, with brick-and-mortar transactions limited by COVID, retailers have shifted their attention to digital social channels, a trend that will become even more marked next year. Based on a survey of 300 retail marketing executives around the world, 76% intend to increase their Facebook ad spend in 2021. While only 38% intend to increase their Instagram spend, although 42% see the best ROAS on that channel. Instagram adoption is on the increase among retailers, with 90% reporting spending on the platform in 2020, in comparison to 56% last year. No fewer than 74% currently allocate 30% or more of their marketing budget to social channels; 12% allocate over half. Why we care. Digital marketing will remain the key focus for retail (and just about everyone else) through the winter, and likely at least the first half of 2021. It’s an unlooked for bonanza for social platforms. Quote of the day “Digital transformation is driving every aspect of not just modern business but of life itself, with the proliferation of digital apps for every sector, including banking, retail, hospitality and more.” [Monique Williams](, Sales Manager, Hyland Software. [Marketing Land] []( [Want to advertise?]( This email was sent to {EMAIL}. [Unsubscribe.]( [We respect your privacy.]( This email was sent by: Marketing Land - a Third Door Media, Inc. publication with headquarters at 279 Newtown Tpke. 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