New Data Retention Policy

[Image] Dear Customer, We are writing to inform you of an important update to our data management practices that will affect how we store and handle your data. At Landbot, we work every day to protect your information. That is why we have changed our Data Retention Policy, as outlined in clause 8.3 q. of our [Privacy Policy.](%2F%2Flandbot.io%2Fprivacy-policy%3Fenchmail=dHJpc3RyYW1iYWxkd2luOTJAZ21haWwuY29t%23clause-8-3-q/1/01020191dc2e9599-bdbf743f-d49c-4d0f-80d4-e504420a9f15-000000/s59Uu0AagqCOSRl0W1f9LO6ollBcbkvkutIsCdLni0o=369)%2F%2Flandbot.io%2Fprivacy-policy%3Fenchmail=dHJpc3RyYW1iYWxkd2luOTJAZ21haWwuY29t%23clause-8-3-q/2/01020191dc2e9599-bdbf743f-d49c-4d0f-80d4-e504420a9f15-000000/7-dsNavg7lvoygQfNfKmaw3P2LX9l7HWRWILYskxymQ=369This policy, which takes effect immediately, is designed to ensure compliance and protection of your personal and financial data, retaining it only as long as necessary to provide you with our services and as required by law. Key Updates Include: - Data Management: While your account remains active, all associated data, including personal data, will remain accessible. However, invoices from active subscriptions will now be deleted 6 years after their creation, aligning with legal requirements. - Data Access and Control: You have the right to request account and data deletion at any time, which will be processed within 30 days. Our [updated policy](%2F%2Flandbot.io%2Fprivacy-policy%3Fenchmail=dHJpc3RyYW1iYWxkd2luOTJAZ21haWwuY29t%23clause-8-3-q/3/01020191dc2e9599-bdbf743f-d49c-4d0f-80d4-e504420a9f15-000000/p2vAO7QPel1JtVbRjKoZvemZKIpzG0Hr0XFwVAtxh4U=369) provides clear guidelines on how you can exercise these rights. Please note that certain data types, like payments and invoices, will be retained longer due to legal obligations. - Account Deactivation: Once a subscription ends, if the account is not accessed within 6 months and the account chatbots do not have any active conversation during that period, it will be deactivated. For accounts under Sandbox Plans, deactivation will occur if the account has no active chatbot conversation in the last 30 days and no agent has accessed the account during that period. For specific conditions, timelines and post-deactivation data management, please refer to the [updated policy.](%2F%2Flandbot.io%2Fprivacy-policy%3Fenchmail=dHJpc3RyYW1iYWxkd2luOTJAZ21haWwuY29t%23clause-8-3-q/4/01020191dc2e9599-bdbf743f-d49c-4d0f-80d4-e504420a9f15-000000/hGl4R423UJpgJEKuDr8khQerTdZPJA8TzqVQrh0fs84=369) Why This Matters This update is part of our ongoing efforts to ensure transparency and protect your privacy. By clearly defining how long and why we keep your data, we aim to build even stronger trust between our customers and our service. What You Need to Do Please review the updated Data Retention Policy using [this link](%2F%2Flandbot.io%2Fprivacy-policy%3Fenchmail=dHJpc3RyYW1iYWxkd2luOTJAZ21haWwuY29t%23clause-8-3-q/5/01020191dc2e9599-bdbf743f-d49c-4d0f-80d4-e504420a9f15-000000/uM9Re5q_1t5tv8BWYIO7__BIiRfE5WmuPyyegH1eLJM=369). If you have any questions or require further clarification, do not hesitate to contact us at help@landbot.io. We are committed to managing your data responsibly and transparently. Thank you for your continued trust in Landbot. Best Regards, Landbot Team Av. de Josep Tarradellas, 20, planta 6, 08029 Barcelona [Unsubscribe from Important Notifications]( %2F%2Flandbot.io%2Fencharge-click-detection/1/01020191dc2e9599-bdbf743f-d49c-4d0f-80d4-e504420a9f15-000000/dzWAiOuh9yS3Px_9r0oN4ZF2f9TpQOUh3B1TGwNZAdA=369