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inventorylab.com
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support@inventorylab.com
Sent On
Thu, Jan 25, 2024 04:24 PM
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Hey there IL fam! Â Dropping by to keep you in the loop on two issues that are currently ongoing wi
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Hey there IL fam!  Dropping by to keep you in the loop on two issues that are currently ongoing with Amazon’s Selling Partner API (the system they use to communicate with third-party systems like us). Issue 1: Internal Error This issue is causing users to receive an “Internal Error” message when adding products to a batch. This is also causing intermittent issues with completing shipments. You can view [Amazon’s Health Dashboard]( to see updates on this issue as they are posted. Issue 2: Missing Ship From Address Additionally, some users have reported receiving an error regarding their Ship From Address in Seller Central, when converting shipments to Send to Amazon. We have been able to to confirm that addresses are being sent over correctly from InventoryLab, so this is a glitch in Amazon’s system. So far, most users have been able to move forward with their shipment, despite the error message. We suggest attempting  to ignore the error and try pushing your shipment through. If that doesn’t work, you’ll need to open a case with Seller Support and ask for their guidance. Meanwhile, we also recommend using [InventoryLab]( to complete your shipment. Shipments can be completed in InventoryLab with Box Contents [on]( and [off]( for both partnered and non-partnered carrier (though please be advised of Issue #1 above). Due to the fact that these errors are coming from Amazon's end, we are unable to bypass either of them for the time being. We have reached out to our contacts at Amazon, and are currently awaiting a response (and resolution) from their team. We will be sure to update you as soon as we have word that Amazon has resolved either of these issues! Thank you for your patience and understanding. -The IL Team [Instagram icon]( [Twitter icon]( [Facebook icon]( [YouTube icon]( [Email icon](mailto:admin@inventorylab.com) © 2024 · InventoryLab Inc. · 9218 Metcalf Ave #102 · Overland Park, Kansas 66212 · USA You are receiving this email because you signed up for InventoryLab or its Newsletter.
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