From
groovehq.com
Email Address
alex@groovehq.com
Sent On
Wed, May 29, 2024 04:55 PM
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Hey {NAME}, Happy Wednesday! I’ve got some exciting news to share. We’re launching a new s
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Hey {NAME}, Happy Wednesday! Iâve got some exciting news to share. Weâre launching a new sister company to Groove in the next 30 days, and I wanted you to be the first to know. First and foremost, this new company doesnât change the ambitious roadmap and goals weâve set for Groove. Weâre committed to keeping Groove as a fairly priced, easy-to-use email management, knowledge base, and help desk platform. Weâve got some impactful updates coming, including optional AI features, custom fields, and enhanced reporting based on your feedback. Groove is a steady solution you can rely on and our focus remains on supporting and enhancing your operations, not replacing your team members. As someone passionate about building support tools, I see an opportunity to use AI in a new way. Right now, Iâm looking for feedback. If youâre interested in AI chatbot deflection for tier 1 support, Iâd love to hear your thoughts. In June, weâre planning to chat with 500 customers and prospects about the new company before its official launch. If youâre a CEO, Founder, Co-Founder, Head of Operations, or Head of Customer Support, Iâd love to reveal the new brand to you on a Zoom chat and get your feedback on our direction. Just hit âReplyâ and let me know. Iâll send over my Calendly if youâre interested in a follow-up. Thanks! Alex Founder & CEO, [Groove](=)â P.S. I'm also starting a new AI customer service podcast for CEOs & Founders. If you're interested in chatting about the future of customer service in AI, I'd love to have you on the show!
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