Webinar Invite: Customer Support is Not a Cost Center

Hi there! Are you still treating your customer support as a cost center? Until customer retention took priority over acquisition, customer support was considered the least favorite department which organizations believed made no profit. But, times have changed now where 33% of people say they’ll consider switching companies after a single instance of poor customer service. This has turned winds in favor of customer support because it is 5 to 25 times more expensive to acquire a new customer than to keep a current one. Keeping this in mind, we believe our webinar, driving profits through customer support will interest you. We’ve invited experts from Ozonetel and Freshworks to discuss: - How to calculate the true value of customer support. - How can you make use data that your customer support center generates to drive more profits? - How to cut costs by delivering excellent customer experience. - Using customer support to increase customer loyalty. Pratik Shah, CEO, Mastermind Sports will share examples from his 16+years of experience. We’re hosting this webinar on 20th March 2019 in two different timezones. Pick a slot that’s relevant to you. Register here to join us at 11.00 am PST: [( Save your spot for 3:00 pm IST: [( P.S. Register [here]( for our first ever Customer First Summit, featuring 30+ speakers from notable brands across the world P.P.S. Freshdesk and AppFollow are hosting a webinar on how to build a powerful growth engine through app reviews. [Register now! ](     1 1 [Unsubscribe](