Firefly Shifts to Digital Live Chat Support Effective 1 July 2024

Introducing new Live Chat support starting 1 July 2024 Firefly members ID: Dear {NAME}, From 1 July 2024, we will be transitioning our Call Centre support from conventional voice support to a more efficient and convenient digital Live Chat support. This change is part of our ongoing commitment to enhance the customer experience. The new live chat service will be available daily, including public holidays from 7:00 am to 11:00 pm, extending the current voice support hours of 8:00 am to 7:00 pm. Guests can connect with FY’s live chat support by visiting our official website at and clicking on the ‘Chat with FY’ widget. Alternatively, you can access Live Chat through our FY mobile app. Our agents will provide real-time assistance for both domestic and international enquiries, including booking creation, flight changes, and other reservation-related queries. Please note that FY Live Chat cannot support requests to change flights with our sister airline (MH). For such requests, please use the online feedback form here: [( Thank you. FIREFLY AIRLINES Info Stay up-to-date with current activities and future events by following us on your favorite social media channels. [Facebook]( [Linkedin]( [Youtube]( [Instagram]( [Twitter]( Change your mind? [Unsubscribe]( Book on our mobile app FlyFirefly Sdn Bhd 199501017403(346606-K). All rights reserved.