(VHAI) Recently Featured in USA Today - Conversational A.I. Eliminates Call Center Hold Times

New Breakout Alert Vocodia Holdings Corp. (Ticker: VHAI) Featured in USA Today, read [here](. Hi “FDR” Member, Vocodia Holdings Corp. (VHAI) is featured in [USA Today.]( Let us get something straight, the best investments tend to be "life or game changing" technologies. With that said, the companies that can capitalize on these "life or game changing" developments, stand to profit tremendously. Our job as investors is to figure out which companies those may be before the big banks do. Take Tesla for example, completely different sector, I know, but Tesla was an absolute GAME CHANGER. I recall the first time I had ever seen a Tesla, there was a Tesla store in my local mall in 2012. A literal car dealership where a Macy's or GAP would normally be. I knew from that second . So please, follow your gut. TSLA was trading under $5 at this time, you do the math. If you ever see a technology that gives you the feeling of "wow, this is different," trust yourself. This is exactly how I currently feel about the AI sector, and we just need to find the best candidates within. Being featured in a USA Today piece seems like it could be the tip of the iceberg here. Check out the article below. [Vocodia’s Conversational AI Eliminates Call Center Hold Times]( Nobody likes being put on hold when on the phone with a call center, as it makes them feel unimportant and it is a waste of their time. After a few minutes on hold, a customer may start becoming annoyed, which leads to an overall worse experience for all parties involved. Unfortunately, because the average person spends [around 40 days of their life on hold]( many think that being put on hold is something as certain as death and taxes.  [Vocodia]( a Florida-headquartered conversational artificial intelligence company, disagrees. Being put on hold should not be an indisputable fact of life, and Vocodia has developed a proprietary AI solution for enterprise contact centers that eliminates the need to put their customers on hold. This results in quicker resolution of customer concerns and a better overall customer experience. Imagine this: a major winter storm hits New York, and dozens of flights are canceled. Hundreds or even thousands of customers will be simultaneously calling the airline to reschedule their flights. The airline’s call center is overwhelmed, and customers have to wait on hold for two hours before getting on the line with an agent who will rebook their flights. The customers, who have already been inconvenienced by the weather and may be stranded at the airport, are wasting even more time on hold. This angers them and they post about it on social media, and it goes viral, creating a PR and reputational nightmare that the airline must solve – incurring additional costs on top of the losses caused by the storm. According to Vocodia Co-Founder and CEO Brian Podolak, an airline that uses Vocodia’s solution will be able to ensure that all customers’ rebooking requests are immediately processed. The airline can also be proactive and use the AI to call customers and inform them that their flight has been canceled, while initiating the rebooking process. Having managed offshore call centers with thousands of agents for almost two decades, Podolak and co-founder Jimmy Sposato know the importance of quick resolution of customer concerns as hallmarks of good customer service. According to Podolak, there are two KPIs that call centers use in this regard, where Vocodia can help.  “First call resolution (FCR) measures how many customer tickets are closed within the first call,” he says. “The way most traditional call centers work is that there are tier-1 agents that can handle basic concerns, but for complicated concerns, they escalate the issue to a tier-2 agent, and the customer is put on hold or instructed to wait for a call. Vocodia’s AI combines both tiers, allowing more concerns to be resolved on the first call. The second important stat is average handling time. As the AI is straight to the point, never goes off script, and works 24/7/365, this means things get done faster.” How does Vocodia do this? Vocodia works by creating Digital Intelligent Sales Agents (DISAs) for its clients, an AI-powered program that can handle all of the client’s sales and customer support channels, whether via calls, emails, or text messaging. This program is specifically trained using the enterprise’s data and recordings of previous calls, allowing it to fit seamlessly into the workflow. It uses a proprietary combination of generative and non-generative AI, such as natural language understanding (NLU). By having DISAs, businesses will be able to handle even a large number of calls without putting customers on hold for a long time before they are able to speak to an agent. DISAs speak with natural-sounding voices but will acknowledge that they are an AI. Podolak says that, even if customers know that they are speaking to an AI, it’s still better than being put on hold for hours, since they know that their concerns are being processed and, in many cases, are resolved in a matter of minutes.  By using DISAs, businesses will always have the right number of staff, regardless of season or situation. Take for example a flower delivery service. For the two largest occasions for flower deliveries – Valentine’s Day and Mother’s Day – the company is swamped with orders. Vocodia allows the business to accommodate the increased volume during those occasions without having to onboard temporary staff. Furthermore, Vocodia’s DISAs are available in 55 major languages and are able to distinguish between and support different accents.  Despite the huge advances that Vocodia and DISAs bring, it’s not a complete 100% replacement for human agents. Instead, it allows businesses to retain their best staff, allowing them to focus on resolving unique and highly specialized issues that require human attention. Because DISAs are hosted on the cloud, it reduces the data theft and fraud risk associated with some offshore call centers. The story behind Vocodia The initial idea behind Vocodia goes back to 2007, when Podolak was managing a call center in Costa Rica. During one particular campaign, there was rampant employee turnover due to a high number of irate customers. To deflect the customers’ anger, they had the agents pre-record parts of their script and play them by pressing buttons on their keyboard. After a while, Podolak thought about fully automating the process, but the technology wasn’t quite there yet. Several years ago, Podolak and Sposato saw Google’s demonstration of its AI technology making a call to a hairdresser on behalf of the user. Podolak recalled their earlier issue at the call center, and the two set to work to create a similar concept, but focused on special use cases, such as sales, customer service, tech support, and surveys. Thus, Vocodia and DISAs were born. “Vocodia’s mission is to give our customer’s customers a better experience,” Podolak says. “People are sick and tired of being put on hold or taking several calls just to resolve a simple issue. With the use of our AI-powered DISAs, hold times can now be a thing of the past. If our customers’ customers are happy, then our customers are happy. And that makes us happy, as well.” [Vocodia Announces Founder and Management Team Investments in Company IPO]( CHICAGO, March 26, 2024 (GLOBE NEWSWIRE) — Vocodia Holdings Corp. (CBOE: VHAI) ("Vocodia" or the "Company"), an AI software company that builds practical AI functions, today announced that the Company’s senior management team invested in Vocodia’s Initial Public Offering (“IPO”) that was completed on February 22, 2024. Brian Podolak, Co-Founder, Chief Executive Officer and Director of Vocodia, invested $400,000 through the purchase of 94,117 units of the IPO. James Sposato, Co-Founder, Chief Technology Officer and Director, and Scott Silverman, Chief Financial Officer, also participated in the IPO. All units were purchased at the offering price of $4.25. Mr. Podolak commented, "The team and I are proud to demonstrate our strong belief in Vocodia's future growth by participating alongside our investors in the Company's IPO." Following the IPO, Mr. Podolak and Mr. Sposato each hold approximately 1.1 million shares of Vocodia's common stock and Mr. Silverman holds approximately 131,000 shares. A true pioneer in the field, Vocodia's proprietary AI boasts dedicated phone switches capable of handling 20,000 calls simultaneously, eradicating hold times and propelling the client company into a new era of efficiency and customer satisfaction. FDR Initiates Full Coverage of Vocodia Holdings Corp. (Ticker: VHAI). Your new breakout alert is a new red hot breakout "IPO" in the Booming $377 Bln conversational AI market that is exploding. Savvy investors are looking at a potential $377 Bln Booming industry by 2030. Imagine getting lucky getting into Amazon, or Facebook, or even TESLA at the very beginning when they too just went public? The Company has several bullish catalysts in the pipeline and is on the verge of disrupting a $66 Bln AI industry. The global market for AI continues to experience rapid growth, growing from a projected $433 Bln in 2022 to over half a Trln in 2023. Although projections vary, the global AI market is expected to grow exponentially to nearly $1.6 Trln by the end of the decade, with Gartner estimating the conversational AI market to reach $377 Bln in revenue by 2032. up from $66 Bln in 2023, The AI Market is Experiencing Exponential Growth  The market for AI technologies comprises three primary segments–software, hardware, and services. While the software segment is by far the largest, Vocodia’s placement in both the software and service segments highlights the unique breadth of the Company’s potential.  Having attained a remarkable degree of success since its initial product release, Vocodia is positioned to grow through continued platform innovation and expanded marketing efforts.  This year the Company is launching into the next phase by broadening its offerings to include professional services, DISA 2.0, and database integration, in order to expand its sales and service channels. About Vocodia Holdings Corp. Vocodia is an AI software company that build practical AI functions and makes them easily obtainable for businesses on cloud-based platform solutions at low costs and scalable to multiagent vast enterprise solutions. Vocodia is a conversational AI software developer and provider that offers scalable enterprise-level AI sales and customer service solutions which allow for AI sales representatives to reduce human labor costs and responsibilities while increasing the reach and efficacy of human-led, purposeful, agenda driven and conversational communications. Vocodia deliver its patent pending conversational AI software in the form of Digital Intelligent Sales Agents (the "DISAs"), which are built with AI software programmed to sound and feel human and to perform business tasks that require humans to converse with one another effectively, and thus to provide the best representation for each of its customers' businesses. 6 Reasons Why Vocodia (Ticker: VHAI) Is Poised For Significant Upside Potential - Market Momentum: With the AI market experiencing rapid growth, Vocodia is well-positioned to capitalize on this trend by leveraging advancements in technology and shifting user expectations. Gartner estimates the conversational AI market to reach $377 Bln in revenue by 2032, reflecting a significant demand for enhanced customer experiences and innovative AI applications. - Voice Quality: We provide AI with high-level voice quality and seeks to deliver superior service in the marketplace. - Quality Sales: We use the following sales and marketing strategy: Prospects – Qualifies – Closes – Processes Orders – Upsells. Our DISAs are able to generate more leads and more transfers to clients so they can sell or upsell their new leads and transfers on their products. We believe that our customers can become more efficient by hiring DISA “fronters”, rather than traditional “fronters”. These traditional human “fronters” have served as the driving force in call centers making 150 or so calls daily to qualify potential clients. Once qualified, they then transfer the call to another department of the call center which handles the final transactional element of the sales call. The fronter position is the high turnover, low pay, very hard to hire, part for call centers that are the costliest and least productive. We automate this part of the process using AI to make these calls, instead of the human fronters. In addition, AI only has to be trained once, does not take vacation, can call 24/7, and could cost less than human fronters. Thereby, corporate clients can receive the same level of sales expected from their top 85% of employees. We deliver effective, dependable, scalable to the hour, low variance sales and customer service solutions. - Affordability: AI sales agents (also known as AI bots) cost less than one-third of human sales agents without human issues that tend to affect the processes, human resources and bottom line. - Scalability: Our software is cloud-based and Application Programming Interface (“API”)-friendly, which is interoperable with third-party platforms. We offer companies scalable enterprise-level AI sales and customer service solutions which reduce human labor costs and responsibilities while increasing the reach and efficacy of human led, purposeful, agenda driven and conversational communications. - Compliance: DISAs parameters are set by our clients’ needs and uploaded data. These inputs can include, but are not limited to, recordings, scripts and rebuttals supplied by a respective client. We use our clients’ data and trains their respective DISAs to converse with prospective customers, qualify them, and then transfer the call to a “closer” to sell to the customer. The AI/DISA can only say what they are trained and programmed to say. We believe this will lead to higher level of compliance, avoiding impromptu human errors which will not occur for our DISAs. - Speedy Training: The AI can be trained in 3 days with: recordings of existing sales calls; and sales script for baseline and target goals. AI bots also continue to learn on the job from call interactions, thus machine learning progressively improves over time. Competitive Advantages Vocodia has created software that is intended to replicate the functions of human sales representatives, such as calling prospects by telephone, announcing the purpose of a call and reason for the call, and identifying interest in a conversational manner. The AI/platform can be programmed for each client to provide scalable solutions which can reduce sales inefficiencies and improve customer service results. They commoditize and standardize their AI solution to improve traditional sales and customer service support operations in order to meet their clients’ sales and service goals. Additional Oppor∙tunities Vocodia plans on pursuing opportunities beyond their present goals of delivering sales and customer service software agents. Vocodia believes there may be other uses of their conversational AI software and platform, such as in the areas of education, including the areas of philosophy, and religion. In the long run, they envision a world in which businesses and consumers have conversational AIs, such as their DISAs, performing the tasks of humans-all the while-maximizing efficiencies in many fields and improving timing, quality, budget, and convenience, using automated tools. In short, Vocodia aims to make the world a better place by using their proprietary AI to improve current processes. Technology Vocodia believes that hawse have built, and will continue to build, AI conversational systems that sound virtually the same as humans. Proprietary software and systems have been developed in-house from scratch with streamlined integration and a growing number of CRMs and platforms all over the world. Vocodia’s software use Artificial Intelligence, Augmented Intelligence, Natural Language Processing and Machine Learning to provide a robust, continuously learning engine which can perform multiagent functions simultaneously. Vocodia’s software is cloud-based, permitting easy API integration with most systems and platforms commonly used by businesses today. Products Vocodia has developed and released its first software product and platform, which they refer to as “DISA” which is a humanized conversational AI technology DISA sales agent that can complete each stage of the conversational aspect of the sales process, business-to-business (“B2B”) and business-to-consumer (“B2C”). Vocodia’s prospects for direct software sales are any enterprise clients who are in the phone and call center markets. The initial sales targets were call centers who needed to replace poor performing staff in the pre-Covid-19 era. Now, their sales targets have shifted to filling empty seats in the call centers. Their technology consists of a virtual agent, the DISA. In the current marketplace, they consider any corporate client with a 50-seat call center at a telephony location a potential sales client. These potential clients span many industry verticals, including but not limited to, health, solar, employee retention credit, insurance, recruiting and real estate, automotive, cruise lines and hospitality and lodging. Vocodia’s AI sales agents not only sell and serve prospects and customers, but also gather and report robust intelligence from customers and the marketplace. Vocodia’s DISAs are programmed to instantly answer customer service calls and to upsell and provide personalized customer care. I am urging all of my FDR members to add Vocodia Holdings Corp. (VHAI)  to the top of your watch list right now going into the close. To Your Trading Success, Michael Reece Editor, Financial Driven Research © 2023 Financial Driven Research, All Rights Reserved. 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