Zoomers to Boomers | Craft CX for each generation

Your invited to The State of Customer Experience in 2023 and first access to our latest national CX study. [Convince & Convert Logo] Hi there, Boomers and Gen-X and millennials, oh my! Customer experience is different for everyone. That’s why we partnered with the [Experience Dynamic](113/cFWXs04/VVtK8G94HRDGW3782JK3MYfbfW1k1H6J4WgpFxN1CRsZw3lLBmV1-WJV7CgFMGVNFk7J8FKb6tW38Z7Jh8svLvZVJ5pQT3QnfF3N6Hw5ShT4Jw4W71KGf25wQKXPW73PTzp6FwH4XW1npC8568M66nW61qNdJ7tMKlDW1fy-yM9cGLyCVBPmj-7Cr0GpW5FC5w-88vRlXW29tyl29jSPM2N69vzcZG8kCBW1lmV1R40c80PN81v0yxd1mFvN26PFYdS4PYWW789wn73cdngXW5WVjxx8Sx1s3W8FFR4K6jt1pmW6sKq-P5bQsWqW4tXZS74CNKpNW2Nzvld6J97fn39nx1) collective to bring you the results from a national study we conducted. Want to see what we uncovered as the hidden drivers and expectations of consumers in different generations? What we found will change the way you conduct business, and I’m so excited to share the results with you. I invite you to hear from Jason Dorsey, the #1 researcher and speaker on generations in the world, and Chris Johnson, Experience Dynamic CEO, as they present our latest findings. [The State of Customer Experience in 2023](113/cFWXs04/VVtK8G94HRDGW3782JK3MYfbfW1k1H6J4WgpFxN1CRsZQ3lLBGV1-WJV7CgLpQW35fVkV5gpK2cW1SfJJ87vBCTrN52DJfhzkGmPW5SQg5j1Qs6dpW6wFJpW3YR0WxN3b7PlhCgvh-W6Q4HYQ7b75npW2lq4r94xdky7W6gb3Wn60Dz-mN3qPNl0TwlcGW5T6G7J8yzqHNW6Dp_6g65Yy3LVCtPWm9htC_mW7tmqFM60GhY0W8Jg3VX92x1xQW8RgvsB1rFGrsW1JcH7Z4x6S2XW1pF8J27CFD3BW5xTWBF13y7CzW5TGpwV4V3MH-W8XxqpC7lH0jkW2dqCkq7dxDMhW6cctkM4PPpbSW4kvx-Y2rHdwF3kNx1) Tuesday, February 7 10 am (MST) / 12 pm (EST) [Register for Webinar](113/cFWXs04/VVtK8G94HRDGW3782JK3MYfbfW1k1H6J4WgpFxN1CRsZQ3lLBGV1-WJV7CgLCdW9d45nw4P5CnLW3QQ5q66C7jJRW4tPxYV4gyDqwW5BqBf14F4GMrW2NDqh64G3TyPW7H_xLs1CP7dmW2-41hx79TmVzW5v45Wc65ffRZW1qF-R94df2dlW4sLXpv52BTp5W60d2Kj2v9QlLW4yFScW7KJpwCN6pFv5X_9YQKW5N8t4n5h0QDbW2Bfddj70Mp0BW4-hLWN56tVfqW554gZP2ZMNPKW4sDqp_5cLPp7W3_WMJL5qmKB7W4365J03QD3CqW3b7r_96pDVjcVLtRWM209WhfW1ztZfN2yhGkcW5bPsPc8BWn2f36j_1) A sneak peek of some of the insights we’ve uncovered: - Gen Z, the fastest growing generation of consumers, is also the least satisfied with CX interactions they’ve had over the past year — more so than all the other generations. - Millennials value online ratings and reviews of businesses, products, and services they have not yet tried, significantly more than any other generation. - Gen X considers the ability to resolve a problem as the most important CX factor, rating it higher than providing friendliness or expertise. - Baby Boomers are the least forgiving when it comes to poor service, only giving brands one more chance to make things right after a bad interaction. You will leave this session knowing more about your customers – and possibly yourself – so be sure to [register today](113/cFWXs04/VVtK8G94HRDGW3782JK3MYfbfW1k1H6J4WgpFxN1CRsZQ3lLBGV1-WJV7CgWxLW5Wf-Ln1nBwG7W31C0Kp5mmZBgN2lh4DBZsSR6N1qZRZ_cmPJvW5f2Bn_8qw-2MW1q_JxW8kRmNHW88gr2k3swSkrW5S5K3w1MnjKJW50lqBL41YtLxW2r7M3q5CMQX3W4wM6HN6tPWNfW1sQgwJ7h-b_bW2jxb_273w2G5W5LT6943hJWNVW2DMMCn7BhPl_W57lf124n0XrdW5LZcJx8FQ7-FW47DdW88KT97kVg3Nj71-dc3-W1nJ7_N8X2sd1W2dPX5J57FxS8W4sb8LR1XG79_V5Gftv5xg6DQV9TQ5Z3RV2nc3lcn1) for the live event. Bonus: Registrants will also be the first to receive free, ungated access to [The State of Customer Experience in 2023](113/cFWXs04/VVtK8G94HRDGW3782JK3MYfbfW1k1H6J4WgpFxN1CRsZQ3lLBGV1-WJV7CgJlmW3H6tjh7hkJ2lW7YZSCr2cnQ11W1Vg9nP8XTy5wW5hnV8955nsjJW5N7R1b6-f0dhV-blfl2m00YpW2lX3my26SfHLW3H80Q58RyYfBN7BQK0S20hGqN8fkG80qdq5FVk06r88YxLdVW5hKPgx2sstrPW42myJB3STnm9W3sn6nY3FxhdLW4wKhH353j1HHW2cFC0925x7QyW3H99fr536lWqW4zdN-r1FPnXKW5BmRk08zpzS3W1mggBv7t5MDbW6_wh9H4SGddBW4CNbm75Z05dLW5lR29h7Rhn_RN3yN3STnj9qG33xs1) research report afterward. I look forward to seeing you there. [Kelly Santina] Kelly Santina President, Convince & Convert If you no longer wish to hear from us, you can [unsubscribe here.](113/cFWXs04/VVtK8G94HRDGW3782JK3MYfbfW1k1H6J4WgpFxN1CRsZQcgBvXV9V4KD7CgP-6W6dCSPF78s6wnM3HVN5T88r7W82l25-58P3mzW5FMHHj20Y7k3W31SZqG5x7j3rW43_PqP7FJvRxW1LWzhV9gPxNLW2RcfkC2lfGj3VQfWHC7Z-VWZW4vpsGX1KwGtvVHKFjR4J9Y1jW7pm0fb8zzgrcV_fW9Z25jhFLW4SFvS42tXW-6W3dP6Pt96KKGjVBB0B72VCdfjW7qHZrJ8-KRRBW7NNn4Z7SzYdmW4YQ2rg3XgRWRW4jKtd14VRQz-W6cbwCG7Rdjk9W5FbZsB8yx3ZDW3_xcbJ1ssFhxW9g_QbD57_chcVBdwpw5ZCwVMW3FQXg47_kkmsN8kxq-xqlQRsN52jWN-jJ7SLW7Wz_Wg4PVJzQW3zJhPX1jDFP_W6ycdYz42F-8bVy8P4F9cBv0zN94cTySP7t0vW4_2fJ_36P1BjW1VTc9W786c0SN7fnqFw5kcrBW5pqDQY3P92nJW3z9_mV3LwcHHN98LhNCL8wBxW87vWlb5Jdq3kW3bZJPt6gpWmwW6kyx2Q7zzrYCW7z5TNT6YpBL-W3pJClf5qTqvMN77npd4FLBLHMwXvh_krB9RW6Ywr7h3w4jQwW6qXtlZ2YhZhPW4vTY7P2r9V9wW2mnVNx1QVkhMW3Qsp7_4N9WvdW1pDdw92nq8DYW2NZC_F7YJ8q-W3mlVbx85xzWFW7k-h1b7zWk3JW3SgC156-q3w1W6yfbz-2LT-NvW7Y8MCH44jfNcV-B86F85cZFYW7FpTPt7gqDZhW54LdF272kzFvW2dprft7pT9cnW3py1Yk7Z8qsJW4xRW575wpNYyW8GVhwW3F20dfW2G-r9Z1_BGc-W1JVT5C4HtXBvW6PQT9-93ccH3W19b6M62vny2FW5y7cDZ1F7KS5W8ZCF3D77-RTRW71lYJ_8tvZYPW4LDrYM19hdsjW52gs5B8hFgP2W4X5tpB4GwDb1W6Mg4lR4m-clxW3FyNGs5cm23gW4cpDVx3kyCfvW3mw5gT5QRMmnVGt0Q77zblM-W3kRMh34J0l9gVZ0Fpy41RXRfW6fqmf51WqyJNVhc1024DTMXXN3T40gGpkCC2W8jrXrp2cQwWZW5xYLCX74WTGvW8-F9Wm1LCs9S36Fc1) If you change your mind in the future, we would love to have you back. [Resubscribe here anytime](113/cFWXs04/VVtK8G94HRDGW3782JK3MYfbfW1k1H6J4WgpFxN1CRsZw3lLBmV1-WJV7CgH5yW7b-Pj51s_CbmW5s30SF2rRm7wW28zzSG3B5pFVW7SKKdc5pTFjHW2lhDzR113MZdW3pmShQ5pQkCcW1bCqVX47xrHxW7zTvfM1Pd7m5W3JmslG1nHvs3W8Xcx024hHC-HW59WsCv91drqdVMpGnk6_LSJ8W1RNXTP5bKwzcW4Dz9Xw2qCDscW4KWntf7CS6S5W2plMdm3_-X5KW2-wfnS67shlxW1B-Bs94GwyS4VBxlqm7S-NkHW2VZ-Gs7tqqpVW1R8cyB96YCSnW6D-YKB8vWggj3fNB1). Convince & Convert, 645 E. 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