Work Together, Succeed Together

October is Employee Experience month, ON Readers. Learn more about harnessing employee creativity along with your own CX pillars quick assessment. [Convince and Convert ON Newsletter] We show you what’s going ON in marketing so you are ON top of the "So What". October is for Employee Experience Hello ON Readers, This month at our annual team retreat, we were able to celebrate what makes C&C so great — and a lot of it has to do with[the people](113/cFWXs04/VX8DQS57psvDW2cCYqL796CvvW2VV8NG4RvVV_N8Zqh813lLBGV1-WJV7CgRVRW4_cLq93G28KPW6FKFWf10t2dsW4WzBkc6qHzHhW4myBgY2MNB0-W2vqkMv58RJQGW5gcrvN5lnDWyW6l4rZr7dc1HfW4M5Rp96XyRXwW3q64mR3y60FFW389lm14D5443VWNdyC3kJRvyW9c6cHw861MWMW3RRQwY4wl7nFW2ghT2c70f82yW8kJ92_1QRq2sVcq1BK3jQzD8W8hS3zV4PFTm2W4pbJx72MPbv3W94mf5p2zbqXpW8WSy6M4DTL33W5M8Mm_6b0zLcN8GJjwww3x40W5Phg3Y3C4Dz_Vv-gN_4WMV_M3lxw1)and our culture. We believe our clients trust and value us because we feel the same internally. In the last ON, we explained how happy employees and team alignment produce [great customer experiences](113/cFWXs04/VX8DQS57psvDW2cCYqL796CvvW2VV8NG4RvVV_N8Zqh8X3lLCyV1-WJV7CgWdHW3fPxLc7py5TkW6GZMGg5XW3xtW9dHqrM1_hY3jW14zwKk4WV55NW4NF23s2f9Lw-W7NWYH_9hSrX5TR_gP1yjPPDM25lX7xl6rgW6cqsPD3rG5HLW6cGXN91s-w4VW4C6b4v8QvsJrW7Mjm5s5kWbypW5pG7SJ1nZ1lQW5xCYZG2-1LbxW7tBsZL32x91rN2wNgM0c9ndxMZ1gndpVsT9W8wpSJW5VKKPzW5n3N2_853T1QW4x9GHh1m-dxSW8dbST64hxSvdW1LTBCS7KCGZwW348TVr66sY-GW5Jz4JQ1W3t7mN1rWHsWc66LfW5TzDwF7FpCPGW11ZRNH9c7dPNW1fZMQ15vRQ_NW8-DP933QWZQLN3ChybRHr0HM3jz11). Now, let's dive deeper and see how you can help your company thrive by allowing employees to innovate. Plus, we will show you what your customers care about most and the roles your employees have in CX. Happy reading! Kelly Santina President, Convince and Convert [C&C Palm Spring Retreat] Palm Springs Retreat 2022, Aerial Silks Team Building ON to the Blog [How to Foster Employee Creativity to Keep Your Marketing Strategy Innovating] {BLOG} [How to Foster Employee Creativity to Keep Your Marketing Strategy Innovating](113/cFWXs04/VX8DQS57psvDW2cCYqL796CvvW2VV8NG4RvVV_N8Zqh775kh3ZV3Zsc37CgWdyW1B8-dC6y5R4dW7dQgRD4k3jskW7TFdqm48VW5RW3BvXqQ47QGTpW66Qyvp2MgDclW2yTlrx68XPlFW5f93297VQRmDW8-rl3D388FQXN5kH91pXC2jsW3rPlLQ3gSqZZW96WjM01t7kM5W1lz7Bs5qCGdZW2-qLmd5dh6fZW1L8Mjn6zkCc_W8zzxwd930JYzW7kVZLH1H_MHdW8VjKLk33gsR4W2Q1vWF31jVNGN95mVC984HnmW2gwZ037WDYFgW6XV_Mp7XX97nW2y0zCy3kcbrWW5SqN8t9m5ybmW6LPwvz1s3jNgW6dvVf42Rq7GWW2SFF9P2WCFcCW4MnpWy5xfGhzW6-Tqs55G2zDbW29Lp669jTnv1W2ySqS92vQSLrW8R2Kqv8fb4byW1WLM_N4SrjFjW3LjVvQ6KShXBW3RK3FF2Hqh6q3f931) Imagine the innovation that can take place if you allow your employees the time to take the lead and take chances. Ann Smarty, Founder at ViralContentBee.com, shares how you can keep your company from going stagnant by tapping into your employees' creativity. [The 10 Pillars of Customer Experience Your Customers Care About Most] {BLOG} [The 10 Pillars of Customer Experience Your Customers Care About Most](113/cFWXs04/VX8DQS57psvDW2cCYqL796CvvW2VV8NG4RvVV_N8Zqh8X3lLCyV1-WJV7CgLv1N8y3lbdk6MnyW8nbZWK12dc6MW1SvGk_6J24pZW7nDpGt32CvZtVN-hBL5l9z25W3fTWSV1X5MhQW8G2tyS7yV2LZV4bBYs73XDWCW4_jLSn4W5QqbW5jtfP_1qC66TW2D9Qlg2gYmXGW7_Kcpf7Fk-GRW6mdC1n5n9QlnW3_WdKR8_2NmQW6tqdzf8Q0JMDW5yMSK22zYdqqW31T7VD4-3dX7W29sQCY5ts7TvW4bkkNC2bvw1MW5FB8MY8kVg7_W114ZwH99CXN8W64qz4213j1tzVHkXJ21n0h_dN2Vljwrc0QXlW2K2DjX79gtwQVpyQ3b8yJnHKW7hyDd58ccPfPW3B1S848G8nrYW1cJhz16n99jLW7ZWKDl8vWTF-34Zz1) Anthony Helmstetter, C&C Strategist and Analyst, shares Part 5 of the CX series and dives into the top 10 pillars your customers care about most. Even better, you can rank your own Client Experience efforts using the quick assessment to prioritize your efforts along with next steps. Upcoming Webinar Wednesday, Nov. 9 | 10 AM PT / 1 PM ET How to Exceed Customers’ Service Expectations Across All Online Channels in 2023 & Beyond [Screen Shot 2022-10-21 at 8.28.45 AM] [Register for the Webinar](113/cFWXs04/VX8DQS57psvDW2cCYqL796CvvW2VV8NG4RvVV_N8Zqh6S5nCTJV3Zsc37CgQRtW1QSqGP6vmy_8W20C9d92m280wW149gZl7gxz9fVzJFxP68bKZnVBYWqr8h5WyqW83BWWl7SXrt3VYy1Gm1tLLsJW2QSXk15Nf7GpW7VMTf31tvT0wN8GRqND8KtT0VHt6Nv4J6sXmVBh67M4gYzddW2_f6NW3m9Lj3W7tw1qw6lslNFW87ltNc4w7Vc_W4TMfsY7cVLWlW5gb1wL3xfH-yW5-hL0H40cSYJW4H4WdQ4dc_0sW8lxXfk3WyYPlN6N_vMxMsbJ6W6Fc9vs1nxgRNW3_rnR_3l5fwCW3m2HhB6wgKcYW2xbtCv5RPKB9W2Mv25Q72nH2_W2VMCkl6S491bW3V9ztF4p_wp4W27xMMV34yfT3W2Pvk1l7psPMFW7ksskF5Pvg57W86RFRn56PBRS36Vw1) ON the Social Pros Podcast [EP-542-Blog-Image-V2-300x150] {PODCAST} [How Higher Ed Can Boost Social Media Performance with Empathy and Design](113/cFWXs04/VX8DQS57psvDW2cCYqL796CvvW2VV8NG4RvVV_N8Zqh6S5kh3GV3Zsc37CgDQpVNytz-6DJmdBW1PVsmw931WJrVQx-8K25MQhdVPY5g06_33thW2k74mn7PhTJdW3zN3J23WjVmwW7jQnpY60bGZBW4T6X4W4CjFmjN7pL2PkPl9mTW5Db7bq2clmyzW3qq4C56NVqK_W4hcXH21hSsbyW1dMHrt5FpXJ8W4SbbTn4kvVXFW8v2Vqk3sx2_wW4Yj3XH5PWH3JW8827YX69Z2KZW66dkx25hTgFsN45lh4yYYMn5W1h60ky1VTbdwW78y9BB22pfZRW7_vKQn5jYQVbW26dkgJ8ZyDmPN34yzYsP3ky6W5pRL4x7HyMk7W5Z9kBs4qyV7JW6pr0NV6zkSpfW8__JGD46pxFDW4BR8MS4_fZP4W1NkGDV1RqTMjW21bDKr1L1-3lW2FY1377dC6JW3gYC1) Robert John Thompson, Director of Digital Marketing at Joseph M. Katz Graduate School of Business, University of Pittsburgh, joins the Social Pros podcast to explain how social media marketers can enhance their operations through higher education and empathy. [Listen Now](113/cFWXs04/VX8DQS57psvDW2cCYqL796CvvW2VV8NG4RvVV_N8Zqh6S5kh3GV3Zsc37CgBFYW2MJgZ54-Nz76W8sc7Bp1yzy4FW77b8hR4rd14KW7RK9KZ8mDQjbN7FV1l4J2Zv8W6fYKdf4BMkzYW3lCHFJ6Blj-9W4NLtsL2hrCv2W8b2Zt-15X_MTW7dj5R48m_psvN5N8mJXfBxC9N7srJs9lTk2QVLsPkj6d3BtLW8Glj-54N2SnmVk-JXJ5jt6J8W3YTbWz485jDPW31DNsN1wqjcpW5y05Ln7gGG7hW6qG4j04fnNyFW4vhHNs3JBlLqW3r4-9w4nJL1QW2YXh345qWcQMVdv3Fy8VV96kW4drsGZ4-XwN4M634D-xVjb3W2SFXlN1Q6cvdW4qfZ_G3r-m9TW5NRD-966qMVdW3cvRvY8kxfBvVMHm2X4G9n_FW8L3zdx2tHtv-W10nWt57z1dGK373F1) [EP-543-Blog-Image-300x150] {PODCAST} [How Marketing Millennials Scaled to 450K+ LinkedIn Followers](113/cFWXs04/VX8DQS57psvDW2cCYqL796CvvW2VV8NG4RvVV_N8Zqh6S5kh3GV3Zsc37CgRmyW5_l3ts3szZShW697T9-7l2vCNW1mVnF62f0fjQW7BVwgr2x6kggW2G2z1b1ZTL0PW2zLrv326kKfkW7y8XZj2z_kD3W92w7z55ZCNLjW7DKN6H6_Smy-W4Q9Xkl6-W4JMW7HxSWz5cqVlPW5wRfkG1wGgVbVGNxhN3XvRxCW9kPKZn106RSSW7vlJQd979msZW7LXprc6_73vJW8pyQ0R4TkC7hW5TMXnK1vmywPW7jzzwX3Zt_10W8W7x1p7hLFnCN4v1CPb5cdFMN3Y17NvXf8phW6RxdKs6-KBbHN3VClL31-9ZPW34MFvw66rKlHW28MTlZ8cMm_hW88c11C8YqRNzW2nqczd5fZtD_W3l_SwC7M4kNJW6YVC_Y1HzglSW7BhWgg5wcqNXW7BCV357HZRx-3mTG1) Standing out on LinkedIn is no easy feat, and yet this week’s Social Pros guest has mastered the art of LinkedIn marketing. Daniel Murray, Founder of The Marketing Millennials, joins the podcast to spill his LinkedIn secrets and tips for success. [Listen Now](113/cFWXs04/VX8DQS57psvDW2cCYqL796CvvW2VV8NG4RvVV_N8Zqh6S5kh3GV3Zsc37CgRbJW2511wt4LzDQ0W2F7dsh8sVGYCW6v9Wh51ZCglgW57tHRD52BQ7fW2jGS9B8YzrPXN2-ZR4lk0cthVfVppp7PyxZZN45fHFBXC4bjW1Wn8vM2XCqz6W8pvYvC6cFHsrW3P6ZYp4zzbKwVPykT87bbR9rW1VC0508dxlBLW4n46ly64GpvrW1TwHF01RfR17W8hrtcW908F-vW2L2n6n7bPr_kW4_xMPJ9cfn-pW42zz0h5flFPRVM_15F4r-293W8cp-n38xcJdYW27W1276qwhJLW54mtTG7x-mvGW2wyD5h1WLW_mW50hszL6kcCdCW5yC8B38nvCKPVD2Bw98KfcRRW9lxBtz8MFMdSW83Fp6-8FxpwkW51k7qV18d7yWW95Q-p43RdvWcW2bwhZz93NZBx3kjm1) [ON B2B Bundle Graphic](113/cFWXs04/VX8DQS57psvDW2cCYqL796CvvW2VV8NG4RvVV_N8Zqh813lLBGV1-WJV7CgX2sW75CYk95VrZ2wW1k_npn5vsSVDW4skg3n655bMjW8lpgDM5szXs0W1rXTVc48mFlDW7P6PtF2BN1b3W5PCph95PSklLW5t-PhR51BDg8N3_ncjzVhh7GW9lzFXM3-Gfz5W1wy43w60p7xyN9j2dQZR4yV9W1fM55Q77Y1PtW6XTq9L1R9KfBVqYP-r8KsmR1W11jQt25XB2x0W3mBWpP1tCXHGW1rCTJW2YRkZ_Vxm1DF8mvbdjW45xgJd48j1_pW4h1rnw8247FHW4YSk0M5cfhFXW6TpQyN7XPg64N3rgXZj2BbtX39sv1) AVAILABLE NOW Amplify B2B Success Like a C&C Strategist Download our B2B Success Bundle today to: Generate leads using research and reports Build an awe-inspiring influencer marketing program Take control of content with an A-class content strategy Plus, we are sharing our ultimate LinkedIn checklist for brands! [Request Your Free B2B Success Bundle](113/cFWXs04/VX8DQS57psvDW2cCYqL796CvvW2VV8NG4RvVV_N8Zqh813lLBGV1-WJV7CgGWQW23_V6Y8NyWJmW8KzwgV3ykWlfW6pchw76NddvwW5Zb1kf4fg55xN82Qs80LhtTKW37RpbM3crHHtW2Xd-nL1YBvgHW4F316K3Y0r1zW4xQ9Cw3KmT8hW2MMDHY23dYr7N12C7jMJJD4cW5Z1N0Q2-KR3fV5gRVq2Srkp1W2npMXh5-S0WvW2YGgQL1ZKQdPW35tNSy8fQ4F_W28DqLx1gzdwKW8Hmj075g9_xNW9dT2138X45D0VrbrJp7JDx3kW5rrbtg4T2F63W1ykxkp1L0lgYW1mvx5B5BVVnCW4th7dw49VyJ-3q9X1) ON to Convincers of Employee Experience [Work @ Life Podcast] What We Are Listening To: [How Can You Increase Your Chances of Being Happy?](113/cFWXs04/VX8DQS57psvDW2cCYqL796CvvW2VV8NG4RvVV_N8Zqh6S5kh3GV3Zsc37CgXyDN72nY0TjM9DJN8DZxvxtpVZSW8mQ53m5LwN0VN8D6NrKssgY2VQy0d54pBLkSW7tGmpP5V7LRvW2wt6G24dmny8W3v9yQY49hs04W4C9kTX9l7DcfW43gJj25FyCrFW3WXQQb2pdjj_W3-q13K2xT2R_W9j8WPb75BFBvW5mRZHN7SgRNqW9bwkwh3rcGkXW4RvSKw52fTFBW35fxnZ7-5YY4W7vPSYT8Tv6WhVDk5w25zKB-LW55fcTp59VsZlW4hKdTV44JN6BW5CdTHM7K2BYPW36Yfq11yHxpbW481dWn49xDh_W3vl_Wk4T9h1sN6gRr9TQK1rWW1CmKLs4pCMpQW6xqbMR84WW2FW57g55V17Vps8W4M6DvQ3gvGbTW1gzT7H3GS8X5W90ZdR34BtHMH3k1n1) [Marketing Transformation with Team Alignment] What We Are Watching: [Marketing Transformation with Team Alignment| Ask the #CMWorld Community with Jenny Magic](113/cFWXs04/VX8DQS57psvDW2cCYqL796CvvW2VV8NG4RvVV_N8Zqh813lLBGV1-WJV7CgDG5N2NfzGFjXpg-W5P_wWH6rmsKRW4z_t6s2YgSPBW1qWgWd7VMXjjW9bGJwX7YVSYYN191mcXcGkjGW4tbfRw4N-Fh_W6XL0tt6xhMbzW7NgP1v5S9K_YW8P9dqV8dMtwLW78Z4Bp5BTWGzW7FtfcK8hhpn0N9dYjsMsNs_xN4GqnlN-1j0yVXdyGr8XL9dqW4LD39d6JYl6GW8c_XQN6KFlWSW300YtS8gV7NKW501xyY1vy5xvW68VZXN5M0fpLW1sVZxW5hW3k6W6nltKW1L4LYFW7C7yn56qHfp6N6BVrdw8ZGyh3jnY1) [Jennifer McClure] Who We Are Following: [Jennifer McClure](113/cFWXs04/VX8DQS57psvDW2cCYqL796CvvW2VV8NG4RvVV_N8Zqh7L3lLBmV1-WJV7Cg-T3VlMv1b63XcR3W7lwnkS99lkP_W3MYNd48x0llnW2y5x5w1JVnThW5V2Vlp8y2G51W3dhLy94JXvzCW1rp9ML1yP-ZtVhyjJ_6YpSs_W44RBfS4p-8vYW8QRLpV4VZDnCW8jF99c7Sw3K0W5HvF927VkGhRW5bG49W2pzc42N5ctRR17vZPfN7yNRmXjVyFzW7c3SnS8TJsj9N5zCfKGfLrqVVG5cl550rnQFW141Cz35mDh-rMcxVrybPY81W8Z0-gd6BXCwlW4tNc816Nh-p934Ym1) You're ON to Something Great! [Get Connected with a Strategist](113/cFWXs04/VX8DQS57psvDW2cCYqL796CvvW2VV8NG4RvVV_N8Zqh813lLBGV1-WJV7CgKfLW1qrMkh3qZQ7tW6dhydL8qJ1g-W6LyPry7j6sn1W39pQPQ1MT8klW2zlbzR4WF_CNW9jP1XQ6XhtCYW2wCx_f50J_tlW3K7P9J1FdsmFMTHyW9Mb22xW2hGWLT8pFHDtW6Mrv7m8ymGN_Vxm1VK4mrTTWW1pdrY687GRZlW6QsB1b6PyBnhW6YXPWn2jQ0DWW74NPpn3bFymjW56gc2R6gJdr0W6BXN_l6v4xzdW1KL4RC8qndS2W5LLK5K7n712yF2NR14ZKkVZW2pH_nL3JgWwDN50FHZSz2Bk8N7DJFmMPls1p3lcQ1) Convince & Convert is an experienced, highly focused analysis and advisory firm that creates effective, best-in-class digital marketing, content programs, and customer experience strategies for the world’s most iconic organizations. Partner up with our seasoned strategists and see how work can be greater. 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