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Amazon Faces a Pivotal Moment

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cmswire.com

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today@reading.cmswire.com

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Tue, Jun 20, 2023 11:00 PM

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Can Jassy keep the tech giant on the upswing? Editor's Note — Rich Hein, CMSWire Editor-in-Chie

Can Jassy keep the tech giant on the upswing? [CMSWire]() Editor's Note [The Amazon saga continues under the leadership of CEO Andy Jassy, and the stakes couldn't be higher. From a bumpy start to stabilizing the retail operation and resetting expectations in the cloud services market, Jassy has had his hands full. But big challenges persist. Can Jassy stay focused on the competition and future innovations? As we delve into the intricacies of his two-year mark, we witness a pivotal moment for Amazon's trajectory. Will Jassy's bold vision and relentless pursuit of growth lead the company to new heights? Only time will tell. Buckle up, folks, this is the Amazon adventure unfolding before our very eyes.]( article]( — Rich Hein, CMSWire Editor-in-Chief Got any thoughts on this topic? [Hit us up](mailto:rich@simplermedia.com?subject=Networking with CMSWire) New Featured Report [Ventana Research: Winning and Maintaining the Modern Customer](/NzA2LVlJQS0yNjEAAAGMegKZDdA6YyHAFIzjOzYWiHS5MFb-khxTqe_oebI0qsRh5LRfZyuh4Hv3KFankUBTocfTxuU=) These days, consumers aren’t easily impressed. It takes effort and strategy throughout the entire buying journey to sweep them off their feet and deliver an exceptional customer experience (CX). In this report, you’ll learn that to satisfy the digital customer, your business must invest in a modern CX framework. Equip your organization with the tools you need to maintain the demands and expectations of the modern customer. [Read the Report](/NzA2LVlJQS0yNjEAAAGMegKZDdA6YyHAFIzjOzYWiHS5MFb-khxTqe_oebI0qsRh5LRfZyuh4Hv3KFankUBTocfTxuU=) Today's Reading [Two Years in, Amazon CEO Andy Jassy Faces Challenges at Every Turn]() [Two Years in, Amazon CEO Andy Jassy Faces Challenges at Every Turn]() Amazon once seemed invincible, but the company is navigating a bumpy, post-pandemic road with a new CEO at the helm. [Where the Internet of Things Meets Superior Customer Experience]() [Where the Internet of Things Meets Superior Customer Experience]() The interconnectivity of IoT can help CX leaders forge better customer experiences. [Your CX Altitude Change: Customer Centricity to Life Centricity]() [Your CX Altitude Change: Customer Centricity to Life Centricity]() Understanding the nuances of customer preference leads to better CX and brand success. Infuse Agility Into Customer Experience [In this conversation, Marietta Silva Allison, a prominent leader in the customer experience (CX) domain, opens the doors to her world at Intuit.](/NzA2LVlJQS0yNjEAAAGMegKZDdA6YyHAFIzjOzYWiHS5MFb-khxTqe_oebI0qsRh5LRfZyuh4Hv3KFankUBTocfTxuU=) [Infuse Agility Into Customer Experience](/NzA2LVlJQS0yNjEAAAGMegKZDdA6YyHAFIzjOzYWiHS5MFb-khxTqe_oebI0qsRh5LRfZyuh4Hv3KFankUBTocfTxuU=) [Infuse Agility Into Customer Experience](/NzA2LVlJQS0yNjEAAAGMegKZDdA6YyHAFIzjOzYWiHS5MFb-khxTqe_oebI0qsRh5LRfZyuh4Hv3KFankUBTocfTxuU=) [Infuse Agility Into Customer Experience](=/NzA2LVlJQS0yNjEAAAGMegKZDdA6YyHAFIzjOzYWiHS5MFb-khxTqe_oebI0qsRh5LRfZyuh4Hv3KFankUBTocfTxuU=) [Infuse Agility Into Customer Experience](/NzA2LVlJQS0yNjEAAAGMegKZDdA6YyHAFIzjOzYWiHS5MFb-khxTqe_oebI0qsRh5LRfZyuh4Hv3KFankUBTocfTxuU=) [Artificial Intelligence Is the New Guide Dog for Everyone]() [Artificial Intelligence Is the New Guide Dog for Everyone]() The time for conjecture over whether generative AI will change the workplace is past. [The Importance of AI Guardrails for Marketing]() [The Importance of AI Guardrails for Marketing]() For brands considering the use of generative AI, guardrails stand between them and a poor customer experience. [ICYMI: AI-Augmented CX, Apple's Potential CX Game-Changer]() [ICYMI: AI-Augmented CX, Apple's Potential CX Game-Changer]() Did you miss something last week on CMSWire? Check out these brief summaries of our top stories from last week. [How Can Generative AI Improve DEI in the Customer Experience?]() [How Can Generative AI Improve DEI in the Customer Experience?]() Integrating DEI principles into CX is not just a moral obligation, it has proven to be beneficial for the success and sustainability of businesses. [Your Chief Marketing Officer Should Transform to Chief Experience Officer]() [Your Chief Marketing Officer Should Transform to Chief Experience Officer]() Transitioning from a CMO to a CXO will put the crown on the head of someone uniquely positioned to lead your organization. [4 Surprising Benefits of Content Planning]() [4 Surprising Benefits of Content Planning]() A streamlined and specific content plan is key to successful marketing. [What Defines Customer Data Today?]() [What Defines Customer Data Today?]() Unpack the complex world of customer data, exploring its various definitions, categories and the role personalization plays in its collection and use. Featured White Paper [10 Ways to Get More From Text Analytics](=/NzA2LVlJQS0yNjEAAAGMegKZDdA6YyHAFIzjOzYWiHS5MFb-khxTqe_oebI0qsRh5LRfZyuh4Hv3KFankUBTocfTxuU=) From technical capabilities to internal preparedness, here are 10 tips for deriving greater success from your text analytics investments. [Read Now](=/NzA2LVlJQS0yNjEAAAGMegKZDdA6YyHAFIzjOzYWiHS5MFb-khxTqe_oebI0qsRh5LRfZyuh4Hv3KFankUBTocfTxuU=) [Twitter]() [LinkedIn]() [Facebook]() © Simpler Media Group, Inc. 600 California St., 11th floor, San Francisco, CA 94108 USA [Visit CMSWire]() | [Visit CMSWire Connect]() | [Email Preferences]() | [Unsubscribe]()

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