AI Is Reshaping Inclusion

Embrace DEI for a diverse customer base. [CMSWire]() Editor's Note [Hey there, readers! Today, lets talk about how diversity, equity and inclusion (DEI) intersect with customer experience (CX). It's like mixing a wild cocktail of social responsibility and business savvy. We'll explore how businesses that embrace DEI not only create a more inclusive and equitable environment but also tap into a goldmine of untapped market potential. And guess what? Generative AI joins the party too, promising to revolutionize the game by eliminating biases, enhancing product offerings, and even creating job opportunities for the disadvantaged. Can it be true? Buckle up, folks, because this article is about to take you on a ride through the realm of DEI and CX. Cheers to a better, more inclusive future!]( article]( — Rich Hein, CMSWire Editor-in-Chief Got any thoughts on this topic? [Hit us up](mailto:rich@simplermedia.com?subject=Networking with CMSWire) Featured Resource [The CX Advantage: Driving Sustainable Growth During Turbulent Times](/NzA2LVlJQS0yNjEAAAGMdNyKCbEDlcjL28_34xwaG6t7U-ALVZqtA5Uf1mX6nsKvMtRRGe1xuEGp9gJHo8TvfZOuIhw=) Download this comprehensive guide to learn how you can leverage customer experience as a competitive differentiator during times of economic uncertainty. [Read Now](/NzA2LVlJQS0yNjEAAAGMdNyKCbEDlcjL28_34xwaG6t7U-ALVZqtA5Uf1mX6nsKvMtRRGe1xuEGp9gJHo8TvfZOuIhw=) Today's Reading [How Can Generative AI Improve DEI in the Customer Experience?]() [How Can Generative AI Improve DEI in the Customer Experience?]() Integrating DEI principles into CX is not just a moral obligation, it has proven to be beneficial for the success and sustainability of businesses. [Your Chief Marketing Officer Should Transform to Chief Experience Officer]() [Your Chief Marketing Officer Should Transform to Chief Experience Officer]() Transitioning from a CMO to a CXO will put the crown on the head of someone uniquely positioned to lead your organization. [4 Surprising Benefits of Content Planning]() [4 Surprising Benefits of Content Planning]() A streamlined and specific content plan is key to successful marketing. Infuse Agility Into Customer Experience [In this conversation, Marietta Silva Allison, a prominent leader in the customer experience (CX) domain, opens the doors to her world at Intuit.](/NzA2LVlJQS0yNjEAAAGMdNyKCbEDlcjL28_34xwaG6t7U-ALVZqtA5Uf1mX6nsKvMtRRGe1xuEGp9gJHo8TvfZOuIhw=) [Infuse Agility Into Customer Experience](/NzA2LVlJQS0yNjEAAAGMdNyKCbEDlcjL28_34xwaG6t7U-ALVZqtA5Uf1mX6nsKvMtRRGe1xuEGp9gJHo8TvfZOuIhw=) [Infuse Agility Into Customer Experience](/NzA2LVlJQS0yNjEAAAGMdNyKCbEDlcjL28_34xwaG6t7U-ALVZqtA5Uf1mX6nsKvMtRRGe1xuEGp9gJHo8TvfZOuIhw=) [Infuse Agility Into Customer Experience](=/NzA2LVlJQS0yNjEAAAGMdNyKCbEDlcjL28_34xwaG6t7U-ALVZqtA5Uf1mX6nsKvMtRRGe1xuEGp9gJHo8TvfZOuIhw=) [Infuse Agility Into Customer Experience](/NzA2LVlJQS0yNjEAAAGMdNyKCbEDlcjL28_34xwaG6t7U-ALVZqtA5Uf1mX6nsKvMtRRGe1xuEGp9gJHo8TvfZOuIhw=) [What Defines Customer Data Today?]() [What Defines Customer Data Today?]() Unpack the complex world of customer data, exploring its various definitions, categories and the role personalization plays in its collection and use. [Is Your Brand Selling a Product or an Experience?]() [Is Your Brand Selling a Product or an Experience?]() For many brands, creating the concept of an experience that is based around the brand is natural. [How Apple's New Privacy Measures Are Reshaping the Ways Brands Protect Customer Data]() [How Apple's New Privacy Measures Are Reshaping the Ways Brands Protect Customer Data]() Apple's new privacy features — privacy manifests and SDK signatures — are transforming app data security and transparency. [5 Ways to Elevate Your Paid Search Efforts and Ramp up Your Growth Marketing]() [5 Ways to Elevate Your Paid Search Efforts and Ramp up Your Growth Marketing]() Why does paid search sometimes hit a plateau? A number of factors could be at play. [Better Customer Experience: Embracing Vulnerability and Breaking Molds]() [Better Customer Experience: Embracing Vulnerability and Breaking Molds]() CMSWire contributor Vaishali Dialani on the keys to successful CX leadership: interactivity, deep customer understanding and embracing vulnerability. [CEOs: Artificial Intelligence Poses an Existential Threat to Humanity]() [CEOs: Artificial Intelligence Poses an Existential Threat to Humanity]() A recent survey shows 42% of CEOs fear human destruction within a decade. [How A Customer Review Strategy Can Help You Meet the Demands of the Modern Customer]() [How A Customer Review Strategy Can Help You Meet the Demands of the Modern Customer]() Research from Emplifi highlights the importance of reviews, ratings and other user-generated content in building brand authenticity. [The Quest to Fundamentally Change and Improve Interactions with Unstructured Data]() [The Quest to Fundamentally Change and Improve Interactions with Unstructured Data]() What happens when traditional chatbots meet GPT? We call it Enlighten Actions. Featured E-Book [Acrolinx Gives You the Efficiency of Generative AI — Without the Risk]() Embrace generative AI as a valuable tool in your content creation arsenal. Discover innovative ideas, unlock creative possibilities and achieve content excellence with generative AI. [Read Now]() [Twitter]() [LinkedIn]() [Facebook]() © Simpler Media Group, Inc. 600 California St., 11th floor, San Francisco, CA 94108 USA [Visit CMSWire]() | [Visit CMSWire Connect]() | [Email Preferences]() | [Unsubscribe]()