Where are the jobs going? And what's next? [CMSWire]() Editor's Note
[Here's a scary number: 3,900 jobs were lost to AI in May 2023. While it's crucial to be aware of the roles most susceptible to automation, including those in tech, media, legal, education, finance and customer service, it's also essential to underscore that it's still early days in determining the full impact of AI on marketing and customer experience jobs. The key question for professionals in these sectors is how to ensure their roles remain relevant and valuable in this changing landscape.]( article]( â Dom Nicastro, Managing Editor, CMSWire
Got any thoughts on this topic? [Hit us up](mailto:dnicastro@simplermedia.com?subject=Networking with CMSWire) Top Articles of the Week [Artificial Intelligence Replaces Nearly 4,000 US Jobs in May]() [Artificial Intelligence Replaces Nearly 4,000 US Jobs in May]()
A report found 3,900 job cuts cited artificial intelligence as the reason. What's the impact on marketers and customer experience professionals? [Bridging the Gender Gap in Customer Experience Leadership]() [Bridging the Gender Gap in Customer Experience Leadership]()
Why women in customer experience, customer support and tech deserve more representation and opportunities. [Midjourney vs. DALL-E 2 vs. Stable Diffusion. Which AI Image Generator Is Best for Marketers? ]() [Midjourney vs. DALL-E 2 vs. Stable Diffusion. Which AI Image Generator Is Best for Marketers?]()
Uncover the best AI image generator options and their unique features in our comprehensive guide. [Real Marketing and Customer Experience Questions â and ChatGPT's Answers
]() [Real Marketing and Customer Experience Questions â and ChatGPT's Answers]()
We put ChatGPT-3.5 and ChatGPT-4 to the test in customer experience and marketing scenarios. [What Google Search Generative Experience Means for Marketers]() [What Google Search Generative Experience Means for Marketers]()
How SGE affects the search engine results page, and how it may impact SEO, marketing, advertising and ROI. [An Inside Preview of CX North America 2023]() [An Inside Preview of CX North America 2023]()
Get insights on how a bold customer focus can drive growth at the CX North America 2023 conference. [Building Smarter Call Centers for the Future]() [Building Smarter Call Centers for the Future]()
Brands are reimagining customer service in the digital era. Learn how AI, omnichannel support and a data-driven approach are shaping smarter contact centers. [How AI for Social Media Can Help Brands Improve Engagement]() [How AI for Social Media Can Help Brands Improve Engagement]()
Artificial intelligence revolutionizes social media strategies, offering insights and automation to boost brand engagement. [View all recent articles]() Featured Research [Artificial Intelligence for an Omnichannel World](
[The 2023 CX Leader Handbook](
[Artificial Intelligence for an Omnichannel World]( [Maximizing Productivity in the Contact Center}]( [Maximizing Productivity in the Contact Center](
[The Top 3 CX Trends and How to Win in 2023](
[The 2023 CX Leader Handbook]( [The Top 3 CX Trends and How to Win in 2023]( Featured Sponsored Article
[Where Engagement Marketing Went Wrong, and How to Get It Back on Track]( To improve brand reputation, revenue and loyalty, focus less on marketing transactions and more on creating meaningful experiences. [Read Now]( [Where Engagement Marketing Went Wrong, and How to Get It Back on Track]( To improve brand reputation, revenue and loyalty, focus less on marketing transactions and more on creating meaningful experiences. Upcoming Events JUN
13
[Forrester CX North America Nashville 2023](
Offline Event JUN
20
[EnvisionB2B Chicago 2023](
Offline Event JUN
13
[Forrester CX North America Nashville 2023](
Offline Event JUN
19
[Customer Contact Week Las Vegas 2023](
Offline Event JUN
19
[Customer Contact Week Las Vegas 2023](
Offline Event JUN
27
[Digital Summit Denver 2023](
Offline Event JUN
20
[EnvisionB2B Chicago 2023](
Offline Event JUN
27
[Digital Summit Denver 2023](
Offline Event [Featured Contributor](
Featured Contributor [Danny Cruz]( Danny Cruz is the Head of Customer Success Programs at Calendly, where he focuses on customer retention and growth through scaling value-driving engagements for customers. His team is responsible for enabling customers to use Calendly most effectively to achieve their business outcomes. [More]( RECENT ARTICLES [3 Ways CX Leaders Empower Their Customer Success Teams]( [Building the Best Customer Success Team]( [Use Customer Success to Activate Your Customers Into Influencers]( Learn more about [becoming a CMSWire contributor]() Featured Contributor
Danny Cruz Danny Cruz is the Head of Customer Success Programs at Calendly, where he focuses on customer retention and growth through scaling value-driving engagements for customers. His team is responsible for enabling customers to use Calendly most effectively to achieve their business outcomes. [More](
RECENT ARTICLES
- [3 Ways CX Leaders Empower Their Customer Success Teams](
- [Building the Best Customer Success Team](
- [Use Customer Success to Activate Your Customers Into Influencers]( Interested in contributing?
Read our [submissions guidelines](#) What Weâre Reading
[Adobe Is So Confident Its Firefly Generative AI Wonât Breach Copyright That Itâll Cover Your Legal Bills](
[Appleâs Entry Into VR With Its New Headset Is a âWatershed Moment,â Say Top Industry Execs](
[LinkedIn Is the Next Social Network To Offer AI-Powered Tools for Ad Copies](
[Instagram May Roll Out Its Own AI Chatbot in the Near Future]( Featured White Paper
[The Call Center Experience: Improving Call Flow and Authentication]( Download The Call Center Experience report now to understand the three caller segment personas and how to serve each of them more effectively. [Read Now]( [The Call Center Experience: Improving Call Flow and Authentication]( Download The Call Center Experience report now to understand the three caller segment personas and how to serve each of them more effectively. Quote of the Week [âIt could be argued that the social media breakdown is our first encounter with really dumb AI â because the recommender systems are really just simple machine learning models. And we really utterly failed that encounter.â](
Peter Wang, CEO and co-founder of the data science platform Anaconda [Twitter]() [LinkedIn]() [Facebook]() © Simpler Media Group, Inc.
600 California St., 11th floor, San Francisco, CA 94108 USA
[Visit CMSWire]() | [Visit CMSWire Connect]() | [Email Preferences]() | [Unsubscribe]()