Don't Stay in Your Lane

Empowering women in CX and tech [CMSWire]() Editor's Note [Ladies, you might have heard the phrase “stay in your lane.” It’s akin to “don’t make a scene” or “just be polite.” But with women only representing 30% of CX leadership — while making up 70% of the CX workforce — it’s time to stop being polite and pick a new lane. Find your inner Danica Patrick and shove the car next to you if you have to. Because if we want change, we’re going to have to take it.]( article]( — Michelle Hawley, CMSWire Senior Editor Got any thoughts on this topic? [Hit us up](mailto:mhawley@simplermedia.com?subject=Networking with CMSWire) Featured E-Book [7 Steps to Reduce Contact Center Call Abandon Rates]() This e-book looks at seven steps to reduce call center abandonment and how to ramp up your service effectively. [Read Now]() Today's Reading [Bridging the Gender Gap in Customer Experience Leadership]() [Bridging the Gender Gap in Customer Experience Leadership]() Why women in customer experience, customer support and tech deserve more representation and opportunities. [Use Customer Success to Activate Your Customers Into Influencers ]() [Use Customer Success to Activate Your Customers Into Influencers]() One of the most effective ways you can drive higher buying and renewal confidence is by facilitating connections between customers. [6 Considerations for Digital Accessibility and Generative AI]() [6 Considerations for Digital Accessibility and Generative AI]() In the ever-evolving landscape of digital accessibility and generative AI, here are six crucial considerations companies should prioritize. Inside the CX Toolbox [In the dynamic field of customer experience (CX), professionals need to develop and hone particular skills to navigate its challenges successfully.](=/NzA2LVlJQS0yNjEAAAGMMekbKvfyJYvkcKaOdMQsAw0TRVkXH7Qsd3MuWaPKoTFUrZP4Sk0cJ4JtuNhIgta3eX-eHT4=) [Inside the CX Toolbox](=/NzA2LVlJQS0yNjEAAAGMMekbKvfyJYvkcKaOdMQsAw0TRVkXH7Qsd3MuWaPKoTFUrZP4Sk0cJ4JtuNhIgta3eX-eHT4=) [Inside the CX Toolbox](/NzA2LVlJQS0yNjEAAAGMMekbKvfyJYvkcKaOdMQsAw0TRVkXH7Qsd3MuWaPKoTFUrZP4Sk0cJ4JtuNhIgta3eX-eHT4=) [Inside the CX Toolbox](=/NzA2LVlJQS0yNjEAAAGMMekbKvfyJYvkcKaOdMQsAw0TRVkXH7Qsd3MuWaPKoTFUrZP4Sk0cJ4JtuNhIgta3eX-eHT4=) [Inside the CX Toolbox](/NzA2LVlJQS0yNjEAAAGMMekbKvfyJYvkcKaOdMQsAw0TRVkXH7Qsd3MuWaPKoTFUrZP4Sk0cJ4JtuNhIgta3eX-eHT4=) [How Contextual Targeting Delivers Personalization Without Cookies]() [How Contextual Targeting Delivers Personalization Without Cookies]() Taking a look at the power of contextual targeting to amplify your ad strategy, boost user engagement and uphold data privacy. [Top 5 Free Prompt Engineering Courses]() [Top 5 Free Prompt Engineering Courses]() Comprehensive courses are available for those seeking a more in-depth understanding of what some are describing as both a science and an art form. [Artificial Intelligence Replaces Nearly 4,000 US Jobs in May]() [Artificial Intelligence Replaces Nearly 4,000 US Jobs in May]() A report found 3,900 job cuts cited artificial intelligence as the reason. What's the impact on marketers and customer experience professionals? [UK Sets Standard for Banking Customer Experience. Will US Follow?]() [UK Sets Standard for Banking Customer Experience. Will US Follow?]() Rather than look at new rules as a burden to be shouldered, perhaps there is an opportunity here for banks to "do well by doing good." [How IoT is Redefining Your Shopping Spree]() [How IoT Is Redefining Your Shopping Spree]() IoT is revolutionizing retail, from enabling self-checkout and personalizing shopping with smart carts, to streamlining purchases via smart vending machines. [What Google Privacy Sandbox Means to Marketing Data and Analytics Strategy]() [What Google Privacy Sandbox Means to Marketing Data and Analytics Strategy]() How the pivot from third-party cookies is reshaping digital marketing and how marketers can adapt to ensure data privacy. [Uniform Releases Composable CMS Evaluation Guide]() [Uniform Releases Composable CMS Evaluation Guide]() Mark Demeny, head of product strategy at Uniform.dev, discusses Uniform’s June 5 release of its new Composable CMS Evaluation Guide. [Apple's Mixed Reality Bet Comes Due]() [Apple's Mixed Reality Bet Comes Due]() A project seven years in the making hits prime time, but not as Apple hoped. Featured White Paper [AI for the Contact Center]() This white paper, by J. Arnold & Associates, examines how AI-driven data can help contact centers understand their customers better and strategically deliver better CX, in ways that are not just more efficient, but also more effective for long-term ROI goals. [Read Now]() [Twitter]() [LinkedIn]() [Facebook]() © Simpler Media Group, Inc. 600 California St., 11th floor, San Francisco, CA 94108 USA [Visit CMSWire]() | [Visit CMSWire Connect]() | [Email Preferences]() | [Unsubscribe]()