The Recipe for Customer Education Success

Three ways to better personalize your content. [CMSWire]() Editor's Note [In the rapidly changing landscape of customer education, a shift is needed. It's time we step out of our comfort zones, prioritize diversity and personalize educational content for better impact. Expanding your content medium and bringing in diverse voices can truly transform the customer experience. As businesses, we must remember that inclusivity breeds authenticity, and it's this authenticity that helps customers connect more deeply with our offerings. Moreover, by focusing on a personalized experience, we give customers the power to tailor their learning journey, inspiring their loyalty and trust in us. So, let's rethink the rules of customer education and bring the focus back to the individual.]( article]( — Rich Hein, CMSWire Editor-in-Chief Got any thoughts on this topic? [Hit us up](mailto:rich@simplermedia.com?subject=Networking with CMSWire) Featured Guide [The Ultimate Survival Guide: Transforming Reactive Service Into a Proactive Experience]() To help you proactively prepare for the unexpected and provide the best customer experience, download this guide that features proactive CX survival tips. [Read Now]() Today's Reading [What Consumer Data Matters for Measuring Customer Success]() [What Consumer Data Matters for Measuring Customer Success]() Discover the crucial consumer data metrics you must track in order to measure and improve your customer success. [Customer Education: Cooking up a Successful Content Strategy ]() [Customer Education: Cooking up a Successful Content Strategy]() Make a difference with these three key customer education content ideas. [AI-Enhanced Contact Center Platforms for World-Class Customer Service]() [AI-Enhanced Contact Center Platforms for World-Class Customer Service]() The integration of AI technologies into contact center platforms has improved customer experiences while boosting efficiency and performance. Generative AI Meets CX [In this episode of CX Decoded, Brianna Langley Henderson, a seasoned CX practitioner, delves deep into the implications of introducing generative AI into business organizations.](=/NzA2LVlJQS0yNjEAAAGL9B13kCYJEJFGIDwofI3zvbix7_4tE7clAUqWYqs8bBFYhvcleOYEExuMkBM194onVJo7hlQ=) [Generative AI Meets CX](=/NzA2LVlJQS0yNjEAAAGL9B13kCYJEJFGIDwofI3zvbix7_4tE7clAUqWYqs8bBFYhvcleOYEExuMkBM194onVJo7hlQ=) [Generative AI Meets CX](/NzA2LVlJQS0yNjEAAAGL9B13kCYJEJFGIDwofI3zvbix7_4tE7clAUqWYqs8bBFYhvcleOYEExuMkBM194onVJo7hlQ=) [Generative AI Meets CX](=/NzA2LVlJQS0yNjEAAAGL9B13kCYJEJFGIDwofI3zvbix7_4tE7clAUqWYqs8bBFYhvcleOYEExuMkBM194onVJo7hlQ=) [Generative AI Meets CX](/NzA2LVlJQS0yNjEAAAGL9B13kCYJEJFGIDwofI3zvbix7_4tE7clAUqWYqs8bBFYhvcleOYEExuMkBM194onVJo7hlQ=) [Messagepoint Unveils AI-Generated Content for Customer Communications]() [Messagepoint Unveils AI-Generated Content for Customer Communications]() Messagepoint is debuting enhanced content-production capabilities powered by OpenAI's generative AI. [AI Wonderland: Tech Titans Make Every Day Feel Like Christmas]() [AI Wonderland: Tech Titans Make Every Day Feel Like Christmas]() New AI advancements unleashed during Microsoft Build 2023, ChatGPT goes mobile and more AI news of the week. [State of SEO: Google Search Algorithm Updates for Q2 2023]() [State of SEO: Google Search Algorithm Updates for Q2 2023]() Google releases March 2023 core algorithm update, April 2023 reviews update, announces helpful content update and more SEO news. [ 4 ChatGPT Plugins Marketers Rave About]() [4 ChatGPT Plugins Marketers Rave About]() With the recent launch of more than 70 third-party plugins for ChatGPT Plus, which ones should CX leaders and marketers have on their radar? [Google Ushers in New Age of AI Driven Advertising: What Marketers Need to Know]() [Google Ushers in New Age of AI Driven Advertising: What Marketers Need to Know]() As Google heralds a new age of AI-driven advertising, marketers stand on the threshold of leveraging the next generation of AI-powered ads. [3 Steps to Integrate Digital Commerce Operations Into the Marketing Machine]() [3 Steps to Integrate Digital Commerce Operations Into the Marketing Machine]() Customer expectations will continue to increase, and organizations must continue to evolve in order to remain competitive. [Turn Customer Service Into a Value-Driven Asset]() [Turn Customer Service Into a Value-Driven Asset]() Companies that focus on delivering exceptional customer experiences are seeing increased profits and higher customer lifetime value. [AI's Pioneering Influence on Fintech]() [AI's Pioneering Influence on Fintech]() How AI is reshaping the fintech landscape, from enhancing trading strategies and credit underwriting to improving risk management and fraud detection. Featured White Paper [TransUnion 2023 State of Omnichannel Fraud Report](=/NzA2LVlJQS0yNjEAAAGL9B13kCYJEJFGIDwofI3zvbix7_4tE7clAUqWYqs8bBFYhvcleOYEExuMkBM194onVJo7hlQ=) This report reviews omnichannel fraud risk, including risk to the contact centers and offers recommendations for implementing smarter, more effective fraud prevention strategies. [Read Now](=/NzA2LVlJQS0yNjEAAAGL9B13kCYJEJFGIDwofI3zvbix7_4tE7clAUqWYqs8bBFYhvcleOYEExuMkBM194onVJo7hlQ=) [Twitter]() [LinkedIn]() [Facebook]() © Simpler Media Group, Inc. 600 California St., 11th floor, San Francisco, CA 94108 USA [Visit CMSWire]() | [Visit CMSWire Connect]() | [Email Preferences]() | [Unsubscribe]()