Celebrating Women in CX Leadership 💪

Meet some of the world's top female CX influencers. [CMSWire]() Editor's Note [“Prepare to be dazzled by the remarkable women trailblazers steering the customer experience ship across the globe! CMSWire Contributor Vaishali Dialani showcases their tenacity, ingenuity and undeniable influence on the industry. Click the link for an exploration of the world's leading female CX champions and their empowering stories.”]([View article]( – Rich Hein, CMSWire editor-in-chief Got any thoughts on this topic? [Hit me up]() Top Articles of the Week [From East to West: Women Leading the Charge in Customer Experience]() [From East to West: Women Leading the Charge in Customer Experience]() Women bring unique cultural perspectives and insights that can help businesses build stronger, more customer-centric strategies. [Twitter]() [Linkedin]() [Facebook]() [The Future of Smart Experience Management]() [The Future of Smart Experience Management]() This is about leveraging data and technology to understand and respond to customers, employees, suppliers and stakeholders in faster and more efficient ways. [Twitter]() [Linkedin]() [Facebook]() [5 Ways to Ensure Successful Customer Experience Outcomes ]() [5 Ways to Ensure Successful Customer Experience Outcomes]() Customer experience lessons learned alert: Should you use a composable DXP platform? How can boosting employee satisfaction boost customer satisfaction? [Twitter]() [Linkedin]() [Facebook]() [Modern Data Stacks Are Key to Digital Transformation]() [Modern Data Stacks Are Key to Digital Transformation]() For CMOs, interest is based upon creating omnichannel engagement with customers for products and services they want to buy. [Twitter]() [Linkedin]() [Facebook]() [Why Web Accessibility Is Crucial for Brand Customer Experience]() [Why Web Accessibility Is Crucial for Brand Customer Experience]() A discussion on the importance of web accessibility and the common trouble spots and trends that marketers and brands need to know about. [Twitter]() [Linkedin]() [Facebook]() [GPT-4 Is Here, Microsoft Gives Its AI Ethics Team the Boot, More AI News]() [GPT-4 Is Here, Microsoft Gives Its AI Ethics Team the Boot, More AI News]() GPT-4 takes AI to the next level, Microsoft cuts AI ethics team and more news from the world of artificial intelligence. [Twitter]() [Linkedin]() [Facebook]() [ChatGPT and Generative AI: Just Another Tool in the Creative Toolchest?]() [ChatGPT and Generative AI: Just Another Tool in the Creative Toolchest?]() ChatGPT and generative AI will possibly eliminate some jobs, but it's more likely the technology will become part of the workflow of marketing agencies. [Twitter]() [Linkedin]() [Facebook]() [AI’s Role in Digital and Retail Personalization, Part 1: The Big Picture]() [AI’s Role in Digital and Retail Personalization, Part 1: The Big Picture]() Now more than ever, the convergence of retail and digital commerce has never been more important. [Twitter]() [Linkedin]() [Facebook]() [State of Search: Top SEO Strategies for 2023]() [State of Search: Top SEO Strategies for 2023]() Stay up-to-date on the latest in search engine optimization. Learn about SEO strategies, best practices and the latest updates to Google's ranking factors. [Twitter]() [Linkedin]() [Facebook]() [Launching a Customer Advisory Board: Top 10 Questions to Ask]() [Launching a Customer Advisory Board: Top 10 Questions to Ask]() Addressing how your company answers these top 10 questions may uncover why you need a CAB program now. [Twitter]() [Linkedin]() [Facebook]() [Global North E-Waste: Modern Technology Is a World of Trash]() [Global North E-Waste: Modern Technology Is a World of Trash]() The Global North is a mirage when it comes to being truly green or genuinely sustainable. [Twitter]() [Linkedin]() [Facebook]() [How Much Does a Virtual Phone System Cost?]() [How Much Does a Virtual Phone System Cost?]() There’s plenty to consider when shopping for a new phone system for your business. Here are several reasons why a VoiP system may be right for you. [Twitter]() [Linkedin]() [Facebook]() [View all recent articles]() Featured Research [Beyond the Metaverse: CX Predictions for 2023]( [Powering Personalization through Customer Data]( [Beyond the Metaverse: CX Predictions for 2023]( [The Global State of Gifting}]( [The Global State of Gifting]( [10 Ways to Get More from Text Analytics]( [Powering Personalization through Customer Data]( [10 Ways to Get More from Text Analytics]( Featured Sponsored Article [3 Ways Companies Can Follow Digital Trends]( Keeping open lines of communication and taking feedback to heart makes it easier to determine which trends to pursue, and which to ignore. [Read Now]( [3 Ways Companies Can Follow Digital Trends]( Keeping open lines of communication and taking feedback to heart makes it easier to determine which trends to pursue, and which to ignore. Upcoming Events MAR 21 [Adobe Summit 2023]( Offline Event MAR 28 [CX Exchange USA Miami 2023]( Offline Event MAR 21 [Adobe Summit 2023]( Offline Event MAR 28 [CX Exchange USA 2023]( Offline Event MAR 28 [CX Exchange USA 2023]( Offline Event MAR 28 [Customer 360 Symposium Hunter Valley 2023]( Offline Event MAR 28 [CX Exchange USA Miami 2023]( Offline Event MAR 28 [Customer 360 Symposium Hunter Valley 2023]( Offline Event [Featured Contributor]( Featured Contributor [Steve Olenski]( Known as The CMO Whisperer for his unrivaled Rolodex of CMOs, Steve brings incomparable passion, knowledge, and experience to everything he does including his role as the Head of the Executive Thought Leadership Program for Salient MG. [More]( RECENT ARTICLES [3 Machine Learning Tools to Improve Your Marketing Metrics]( [3 Digital Marketing Tips in a Privacy-First World]( [The Marketing Value of Authentic Celebrity Brand Partnerships]( Learn more about [becoming a CMSWire contributor]() Featured Contributor Steve Olenski Known as The CMO Whisperer for his unrivaled Rolodex of CMOs, Steve brings incomparable passion, knowledge, and experience to everything he does including his role as the Head of the Executive Thought Leadership Program for Salient MG. [More]( RECENT ARTICLES - [3 Machine Learning Tools to Improve Your Marketing Metrics]( - [3 Digital Marketing Tips in a Privacy-First World]( - [The Marketing Value of Authentic Celebrity Brand Partnerships]( Interested in contributing? Read our [submissions guidelines](#) What We’re Reading [Apple Is Reportedly Experimenting With Language-generating AI]( [Elon Musk Questions Microsoft’s Decision]( [Meta To Lay Off 10,000 More Employees, Mark Zuckerberg Says]( [Google Is Bringing A.I. Chat to Gmail and Docs]( Featured White Paper [How AI Helps Insurance Providers Grow Revenue and Improve the Customer Experience]( This white paper explores key trends impacting these challenges in the insurance industry, critical strategies for success and why the future of contact center success is inextricably linked with AI technology. [Read Now]( [How AI Helps Insurance Providers Grow Revenue and Improve the Customer Experience]( This white paper explores key trends impacting these challenges in the insurance industry, critical strategies for success and why the future of contact center success is inextricably linked with AI technology. Quote of the Week [“Don’t forget that the rise of AI comes with some serious drawbacks you should be aware of. Most importantly, relying solely on AI-generated content without human oversight can lead to inaccuracies, misinformation and downright bizarre interactions.”]( Michael Hinshaw, president of McorpCX and global CX influencer [Twitter]() [LinkedIn]() [Facebook]() © Simpler Media Group, Inc. 600 California St., 11th floor, San Francisco, CA 94108 USA [Visit CMSWire]() | [Visit CMSWire Connect]() | [Email Preferences]() | [Unsubscribe]()