there, Is Your CX Stuck in the Past? The 4 Imperatives You Need to Master Now

Discover Something Extraordinary Hello there, The Latest research by Merkle presents documented consumer preferences regarding their brand experiences — not mere speculation. In parallel, we scrutinized brand leaders' perspectives and behaviors, evaluating their alignment with consumer sentiments and values. Brand leaders were categorized into groups based on the maturity of their CX strategies, dedication to customer-centricity, retention efforts, and organizational approaches to CX technology, all pivotal for delivering customer value. The consumer research highlights some essential imperatives for CX professionals: - Embrace ethical AI to foster convenience and trust. - Prioritize genuine human interaction to fulfill customer needs. - Enhance the post-purchase experience. Dive into the full report and gain actionable insights you can implement today. [Access the full report]() Best Regards, Team ClickZ *By clicking these links you agree to HRD sharing your personal data with Sage People. To find out more about our data sharing policy, please read our [terms of use]() and [privacy policy](). [linkedin.png]() [twitter.png]() [youtube.png]() You have currently opted in to receive ClickZ Updates. You can [update your details]() and [change subscription preferences here.]() If your no longer wish to receive these emails you may [unsubscribe here.]() If you have any questions regarding the unsubscribe process please contact [gdpr@contentive.com]()