From
charlesngo.com
Email Address
charles@charlesngo.com
Sent On
Thu, Dec 3, 2020 05:33 PM
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Hi {NAME}, I had a “holy shit” moment when I ordered from Zappos for the first time. This
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Hi {NAME}, I had a âholy shitâ moment when I ordered from Zappos for the first time. This happened over a decade ago. I chose the slowest shipping option to save money. I expected the shoes to arrive in 7 to 10 business days.
My shoes arrived the next morning. I didnât have a âwowâ moment; I had a âHOLY SHITâ moment. Keep in mind that this was years before Amazon made 2-day Prime shipping a thing. There were other little things I noticed about Zappos as a customer. - Other companies hid their customer service phone number to save on costs. Their phone number was boldly on the top of every page. - I called their customer service and expected the agent to be overseas. Nope. She was located in Las Vegas. - Most companies had a 30-day money-back guarantee. They had a 365-day money-back guarantee. Zappos set the standard for customer service on the internet. Because of their initiatives, the rest of the eCommerce world had to step their game up. Their former CEO, Tony Hsieh, was the heart and soul of the company. For those of you that donât know, Tony Hsieh passed away last week at the age of 46. I usually donât pay too much attention when a celebrity passes away. But Tonyâs death felt different. I lost a big brother that I never had a chance to meet. I read Delivering Happiness in 2010. It was the first biography Iâve ever read. While I researched and went over my notes, I didnât realize how many of my personal philosophies were based off of his. I didnât want to just share a picture of him on social media. Tony spent so much of his life sharing his wisdom. The best way to honor him would be to keep his teachings alive. The following are some of the best lessons that I found from Tony Hsieh. [Lessons from Tony Hsieh ->]( Stay focused,
Charles p.s. It's my birthday tomorrow! I'll be turning 36. I have a birthday wish. If I were to die soon, how would you remember me?
I know it's kind of a morbid question, but entertain me. I'm kinda in a transition period in my life right now. Marketing is Hard, Some Resources to Make it Easier - [The Lead Gen Engine:]( are you wondering what the best path in affiliate marketing is in 2020? It's running white-hat, lead generation offers on Facebook. [Sign up]( for my free training to learn some strategies. - [The Best Tools:]( A curated list of the best tools in affiliate marketing. If you were forwarded this email, you can [subscribe]( here. [Unsubscribe]( AFFcelerator, LLC 199 E Flagler St #398 Miami, Florida 33131 United States
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